Manager/Sr Manager - Solution Architect - Retail Banking - BPO

No. of Job Position: 2

Designation: Manager and Sr. Manager

Reporting to AVP

Job Location: Bangalore and Mumbai

Salary Scale for Manager Post: 14-15 LPA includes variable

Salary Scale for Sr. Manager Post: 21-22 LPA includes variable

WE WANT CANDIDATES ONLY FROM BPO INDUSTRY

Solutions Architect : Retail Banking, Wipro BPO

Broad responsibilities :

- Proactively create distinct solution offering in area of Risk Management especially Fraud Prevention (Assets, Cards, Liabilities)

- Utilize existing & creating new capabilities and technologies which could eventually result in strong IP and value creation for it's banking clients

- Participate in RFI, RFP process to ensure solution build is robust from technology, process, manpower, location, cost and capability perspectives

- Articulate thought leadership through White Papers, Proprietary Research, Blogs, Analyst Connects and participation in Industry Events

- Enable Sales Effectiveness by ensuring meaningful collaterals, training programs and co-creation of distinct solutions in the geographies and clients they manage

- Creative inputs into Solutions Marketing program like effective demand generation, social media management, working with external agencies etc. and close alignment with Strategic Marketing

Key Skills:

- CFE certification highly desirable,

- Technology background preferred, with experience in fraud Analytics, SQL queries for MISs etc.

- Strong domain experience in Fraud Control, Prevention, Investigations, Regulations etc.

- Min 6-7 Years of experience in this stream

Desired Experience in

Fraud Investigation and Monitoring

- Involved in forensic investigations pertaining to customers, outsourced agencies and internal employees and forensic audit of applications to identify document frauds.

- Investigation on cases alerted through Application Fraud Inconsistency System – Hunter (Experian) to identify the syndicates, omitted information, identity mismatches etc.

- Detection and verification of fraud cases using CIBIL Detect.

- Analysis of the patterns of fraud trends, risk factors and evaluating current processes and policies and recommending improvements.

- Oversee the investigation by the regions of suspicious and confirmed fraudulent activities, making sure that appropriate action is taken according to the perceived level of risk.

Fraud MIS

- Analysis and reporting exceptions to Management using reports.

- Periodic review with all the stake holders and quarterly review with the higher management.

- Preparing MIS and Newsletters for knowledge sharing across the team and also reporting to the region.

Process Management

- Monthly (FMR – 1) and Quarterly (FMR 2 & 3) Fraud reporting to Reserve Bank of India.

- Annual reporting of fraud cases to the Board of Directors.

- Operational Loss Reporting and proper accounting of fraud cases for financial year.

- Implementation of Business Continuity Plan (BCP) and conducting periodic tests for Fraud Risk Unit.

- Assists in maintaining, design and implementation of existing and new fraud detection tools. Develops, communicates and implements optimum fraud strategies.

- Exploring new ways and systems for detecting fraud and enhancement of existing systems.

Compliance and Information Security related tasks

- Adherence of all the regulatory requirement and managing correspondences with RBI and drafting of significant policies.

- Providing training (Online and Classroom) to the employees on AML and KYC standards.

- Reporting of Cash Transaction Report and Suspicious Transaction Report to FIU – IND (RBI).