Manager/Sr Manager - Inside Sales - IT

JOB DESCRIPTION

Job Title: Inside Sales Manager

Department: Sales

Reports to: CEO

GENERAL SUMMARY:

- The purpose of the Inside Sales Manager position is to increase the existing customer base for the company. The primary focus of the Inside Sales Manager is to lead a team of inside sales representatives, locate and qualify new prospects by generating interest in the company’s services and products.

Essential Duties and Responsibilities:

- Managing all aspects of Inside Sales department and lead generation process.

- Resources Management , the ability to develop and engage a virtual sales team to win opportunities

- Responsible for prospecting and qualifying new sale opportunities.

- Build a solid inside sales/lead generation team that exceeds sale goals.

- Ensure that sales pipeline remain full with qualified leads and prospects.

- Monitor employee productivity and motivate team to achieve sales goals.

- Evaluate and improve inside sales and sales administration processes.

- Supervise team in accordance with company policies and procedures.

- Work with Human Resources to determine appropriate staffing levels.

- Manage performance and salary reviews and develop employee development plans.

Additional Duties and Responsibilities:

- Attend weekly sales meetings and ensure sales opportunities are compliant with company policy

- Document internal processes and procedures related to duties and responsibilities

- Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

- Responsible for team entering time and expenses in ConnectWise as it occurs

- Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University

Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Inside sales experience with selling any of the following: IT services and products, managed IT services, or IT consulting and managing Inside Sales team.

- Possess a track record of prospecting, qualifying, and managing customer commitment as a part of the sales process

- High energy and drive with good negotiation skills

- Strong organizational, presentation, and customer service skills

- Skill in preparing written communications and materials

- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care

- Ability to multi-task and adapt to changes quickly

- Self-motivated with the ability to work in a fast moving environment

- Experience in business to business environment.

Ruchy Dev
Human Resources
IT By Design Pvt. Ltd
www.itbd.net
0172-6501348