Manager/Sr Manager - HR Operations - BPO

Manager / Sr manager HR Operations for a reputed MNC BPO in Hyderabad.

Job Description :

- Direct activities of the group to meet quality, productivity and service levels standards

- Has operational responsibility for the department's associates.

- Work collaboratively to achieve world class service and operational excellence.

- Responsible for setting targets, implementing guidelines, and assisting with any issues the employees may have.

- Managing team performance and ensure targets and client SLAs are met.

- Constantly evaluate results in order to meet performance objectives and map accordingly.

- Act as the interface between the India team and the onshore team.

- Work in conjunction with the onshore team to assess the workload demands and man-hours required to deliver on set targets.

- Review resource availability and schedule associates according to work demands.

- Ensure that all team members understand the team's objectives and work together to achieve it.

- Works with India Management, Shared Services and other teams on common organization initiatives like Associate Engagement, Client Engagement, Career progression, sharing of best practices, etc.

- Performs related work as required.

Scope

Managerial responsibility

- Ensure on-time deliveries with required quality and productivity standards. Put in place appropriate quality systems to ensure a strong culture of reporting and evaluation of defined metrics and a focus on continuous improvement and operational excellence.

- Should be able to focus and actively drive performance and delivery.

- Client relationship Management- department and onshore clients.

- Develop, interpret, and analyze metrics to drive performance

- Gap analysis on team members to develop trainings to close the gap.

Qualifications & Experience :

Education

- MBA Human Resources having 10+ years of experience with 3-5 years in a professional management role handing HR Operations.

- 3+ years experience in Service Delivery using the offshore delivery model preferably in large multinational organization.

- BPO experience into HR Operations is essential.

Specific Skills

- Willing to work US shifts.

- Excellent planning and organizational skills.

- Excellent presentation - both oral and written skills are required.

- Computer literate with excellent understanding of all Microsoft applications.

- Proven ability to manage multiple projects and multiple relationships simultaneously.

- Proven ability to effectively direct and lead an operation in attaining cost avoidance, client satisfaction, and associate engagement and retention goals.

- Possesses good judgment and the ability to foster teamwork and support upper management decisions.

- Must work well under pressure.

- Ability to collaborate and work effectively as part of a team.

- Ability to address training needs of the team.

- Must show adaptability and an innate ability to learn new cultures and get along with people.

Interested candidates can mail their profiles or call us @ 040-40101210/11.