Manager/Sr Manager - Center Head

Handling Profit Centre, Operations, Business Development, Client Interaction. Should be from a Telecom Domestic process, should know Kannada.

Job Responsibilities

Responsible for day to day operation of thecenter Lead a team of 500+ employees, 2-3Assistant managers, 20-25 Team leaders :

- Manage the Center’s Inbound Voice Domestic operations by directing and coordinating activities consistent with established goals, objectives, and policies.

- Lead and Support of management of strong margins and P&L

- Client Management & Managing Escalation issues

- Ensure smooth functioning of the process and compliance to procedures and policy guidelines

- Development: Lead the team into operational growth and maximization of revenue;

- Delivery as per SLAs: Manage the process as per clients requirements;

Candidate’s Profile

- The candidate need to be from Karnataka with good command over English and Kannada and willing to re-locate to Shimoga

- Shouldbe from a Telecom background with a mandatory 8-9 years of experience managing call center operations with atleast a span of There are opportunities to manage both Shimoga as well as Bangalore over a period of time.

If the above profile suits you, please forward your updated resume alongwith the below mentioned details :

Current Location :
Open to relocate to SHIMOGA :
Total Exp :
Kannada Language (Yes/No) :
Current Process :
Exp in Domestic Telecom Process – Inbound and Outbound :
Current Team Size (Direct + Indirect) :
Current Company :
Current Desgn :
Reporting to :
Current CTC :
Expected CTC :
DOB & Age :
Notice Period :

Mail cv to guneetabedi@gmail.com

Ph 8860166766.