Manager/Sr Manager - Business Analytics - KPO

(Only those who are currently having a KPO-CSM background need apply, other profiles will not be considered)

ROLE SUMMARY - This is a middle management position responsible for completely owing and driving business analytics for one of our three service lines - Accounts Receivables Management. This role requires a strong focus on timely analyses of current processes, identifying gaps/inefficiencies, providing data-driven solutions to reduce time taken to collect and maximize cash flows for our clients, and effective implementation of these solutions on processes outsourced to company

RESPONSIBILITIES

- Study, plan and execute the overall analytics strategy for the identified service line

- Immerse himself/herself in understanding Accounts Receivables management operations to ensure the analytical solutions are realistic, are executed well and measured effectively

- Actively collaborate with the operations head, vertical leaders, team leaders and finance leader to identify key metrics and benchmarks for monitoring, measuring and analyzing data within that department

- Use appropriate statistical models, segmentation schemes, and data-driven analyses to create “delivery strategy and optimize service delivery” and business operations in the Accounts Receivables function

JOB DESCRIPTION

- Derive insights from analyses, and use the analyses to identify opportunities to improve current processes, develop solutions and execute them under tight timelines

- Prioritize based on impact and discuss/escalate areas that need immediate attention to the Executive Vice President, Operations heads and Finance head - Establish standards and templates for high impact internal reports and client dashboards that enables constant monitoring and effective analysis

- Drive actionable insights, solutions and proof of concept with stakeholders

- Lead conversations with operations leaders, clients and other stakeholders within the company to showcase the analyses, expected outcomes, timelines and milestones

- Actively participate in client calls/meetings and internal operations meetings to brainstorm, collaborate, provide direction and support with relevant analytics and solutions

- Demonstrate proof of concept by quantifying the impact of solutions with appropriate case studies, pilot studies etc

- Work seamlessly with the operations leaders to ensure execution of agreed operations strategy

- Build, manage and develop a team of business analysts

- Hire and develop a world-class team of analysts to focus across all clients within that function and to build scale

- Oversee their performance and development through constant reviews, regular coaching and immediate feedback

- Support the Executive Vice President by putting processes in place within that function, to create a Center of Excellence (CoE) for Business Analytics that significantly impacts the revenue collected for our clients, removes process bottlenecks and makes our internal processes highly efficient

- Eventually create high end analytics solutions (2-2.5 years) can be offered as a high end service line by the company to the healthcare provider market

ACADEMIC AND PROFESSIONAL BACKGROUND

- CA/MBA's with a flair for analytics (or) Business Analytics qualified candidates who are passionate about revenue cycle management for CFOs of large hospitals and physician groups

- 8+ years of experience with predominant experience in a business analytics role

- ‘Demonstrated excellence’ in problem solving and executing solutions

- Good interpersonal skills and highly collaborative working style

- Proficient in business intelligence tools and MS-Excel; statistical knowledge is highly preferred

- Moderate knowledge of PowerPoint

- Should have predominantly worked in companies servicing US clients

- Prior exposure to the US healthcare industry will be highly valued

COMPETENCIES AND SKILLS

- Excellent analytical skills and problem solving skills

- Deep financial acumen with attention to detail and concern for accuracy

- Highly results-focused and hands-on working style

- High learning ability (in case of no prior exposure to US healthcare)

- Ability to build strong relationships with operations through collaboration/personal rapport

- Effective communication skills (ability to present and articulate clearly, with confidence)

- Excellent leadership skills (setting the direction, mentoring, inspiring, execution)

- Unflinching integrity