Manager - Six Sigma Quality/Delivery Excellence - CRM Domain

Salary Range: 9 - 11 LPA

Six Sigma Quality (CRM Domain)Delivery Excellence (DE)

Delivery Excellence (DE) team is responsible for driving sustainable continuous improvement effort for CRM accounts globally. Primary focus is on ensuring high customer, investor & employee satisfaction. DE uses a LEAN based methodology that works to eliminate everything that does not add value to company & its clients.

- CRM has a vacancy for a Delivery Excellence Manager specifically to manage the DE and

- Continuous Improvement (CI) opportunities for an account in India.

- The DE/CI Manager will manage the day to day activities defined for business benefits including but not limited to implementation, DE/CI Geo resources, benefits realization, communications with company account leadership, DPE's and implementation manager(s).

DE Manager is responsible for :

- Driving improvement initiatives that positively impact Client satisfaction & business profitability

- Identifying areas of improvement and facilitating improvement projects which can result in significant improvement in profitability

- Solving business problems through innovative & sustainable solutions

- Identifying process gaps & automation opportunities

- Project managing improvement efforts across multiple locations and maintain consistence in effort & implementation

- Interfacing with COMPANY leadership/clients and identifying opportunities for value

- Driving effective Change Management for a stable & consistent delivery - Zero surprise

- Certified LEAN Six Sigma Black Belt (Can explain application of LSS)

- Must have managed individually at least 3 improvement projects on either - Sales,Repeats Revenue, CSAT/Resolution/Cost/AHT etc

- Six sigma (GB certified- BB trained at-least) / lean knowledge or certification preferred.