Manager - Six Sigma/Lean/Kaizen/PMP/Black Belt - Banking

Job Description :

Individual will be involved in driving productivity, process Improvement and efficiency through several strategic and tactical level projects aligned to the various lines of businesses and delivery teams, both inside and outside the GDCE. Incumbent will work towards establishing and maintaining delivery performance measurement system, driving Six Sigma knowledge, building the culture of continuous improvement and driving key business improvement initiatives through application of Six Sigma, Lean, DFSS and Project Management methodologies.

Responsibilities :

Process Governance :

- Understand the end to end process flow

- Ensure process maps and workflows are in place and validated regularly

- Own the validity & accuracy of data and information available in BPM

- Identify and mentor top down improvement projects basis Process Governance reviews

Continuous Process Improvement :

- Identify and mentor improvement projects

- Identify and mentor Risk, Customer Experience & Business impact projects

- Identify and mentor cost efficiency projects

- Drive ideation and execution of ideas

- Support & promote Innovation

Metrics Management :

- Ensure metrics & reporting activities are seamless

- Review Data Collection Plan for any gaps

- Random audit on metrics in Service Management tool vs. Metrics Reporting tool to identify and curb any improvement opportunities / inefficiencies

- Drill down on any CTQ slippages

- Drive metrics aligned towards business outcomes.

Stakeholder Management :

- Connect with relevant stakeholders on a regular basis;

- Promptly address any process gaps and stakeholder priorities

- Gain a seat on the table and insure participation on key initiatives of the LOB assigned

Strategic Initiatives :

- Participate in strategic initiatives of the OPEX / LOB org basis skills & interest

Initiatives inclusive of (but not limited to) :

- Domain & Technical Skill enhancement

- Industry wide methodologies and practices (Six Sigma, Lean, Kaizen, PMP)

- Metrics Enhancement

Requirements :

Mandatory Skills :

- Understanding and working knowledge of off shoring industry specifically Banking (Investment Banking, Commercial banking)

- Quality background (Six Sigma, Lean, Kaizen) with implementation experience

- 8 years of overall experience.

- Should have prior experience of minimum 3 years in mentoring GB & BB projects.

- Experience in delivering six sigma and lean trainings.

- Strong communication and interpersonal skills.

- Six Sigma Green Belt certification

Desired Skills :

- Knowledge of SAS JMP

- Black Belt Certification preferred.

- Post Graduation would be an added advantage.

- PMP Certified

- Industrial Engineering

- Indian statistical Institute (ISI) graduate/association