Manager - ServiceNow IT Assets

Job Description:

- Analyzing existing IT asset management process and implementations (Discovery and Preparation phase)

- Creating IT Asset Management processes (Implementation Plan & Project Management)

- Coordinating service setup in the customer environment (Implementation & Testing phase)

- Developing and Conducting ITAM Trainings

- Advising on service solution

- Creating technical service documentation for new services

- Presenting the solution to customer (service demo, service offering)

- Supporting Proof of Concept for new services/technologies

Job Requirements:

- In-depth knowledge of Software and Hardware Asset Management process and procedures implementation

- In-depth knowledge of optimization and control of software & hardware lifecycle

- Experience in cooperation and contacts with asset vendors (software & hardware)

- In-depth knowledge of FlexNet Manager Suite Admin or similar product

- Knowledge of Microsoft System Center Configuration Manager Admin and Service Asset and Configuration Management

- Experience in working directly with customer

- Ability to support multiple business needs at once and work with little oversight

- Ability to solve problems and proactive attitude

- Capability to read and write technical documentation

- Ability to work well in a team

- High motivation to self-development

- Good interpersonal skills and customer handling skills

- Knowledge of ServiceNow ITSM technology in plus

- Knowledge of Atos Workplace portfolio is in plus

- Knowledge of enterprise architecture framework (TOGAF, Zachman,) is in plus