Manager - Service Marketing & CRM - Auto

- To ensure the dealership performs effectively / profitably from the point of viability & longevity.

- To conduct audit at dealership level in order to improve dealer system, standard & process for effective operations with proper CIP for building the brand image.

- To improve the Customer Satisfaction Index (CSI) by understanding the customer needs and take necessary actions to delight the customer.

- Will be responsible for handling Key Account Customer and drive AMW Bandhan scheme effectively in order to delight and retain our customers.

- Monitor & improve Service Quality Index.

- Should be creative to try new ideas, Pilot it in few dealership, post the success implement across dealerships.

- Need to develop the dealer networks.

- Should possess sound knowledge of Automobiles and Vehicle Systems

- Should have good coordination skills with Field Service team and H.O.

Competencies :

- Result Orientation with Executive Excellence.

- Innovation led Transformation

- Customer Focus

- Excellent Communication Skills

- Good Leadership Skills

- Technical

- Basic Automobile Knowledge

- CRM Software

Role Specifications :

Essential Desirable :

Qualification : B.E./B.Tech – (Mechanical / Automobile) , MBA – Marketing

Experience : 10 years of experience in Automobile Industry handed both Sales & Service function.

Other Requirements : Exposure of coordinating Service Marketing function at PAN India level.

Please feel free to contact Deepti at 8010778277 for any further details/clarification.

- ONLY CANDIDATES FROM COMMERCIAL VEHICLES NEED TO APPLY

Deepti Ramaa