Manager - Service Excellence - Black Belt - Big4

We are looking for Manager for Service Excellence based out of Gurgaon.

Accountability -

- Creates value to clients independently bringing excellent process improvement, project and change management skills and past client experiences

- Deploys consulting best practice knowledge and techniques when undertaking work

- Performs rapid assessment of current landscape for clients and is able to provide insights around hypotheses and solutions

- As a team member, assists in providing smooth delivery of internal project/program outcomes

Required experience :

- Total experience between 12-14 years for Manager level

- Should have experience of managing or supporting workstreams / project initiatives in large scale transformation projects.

- Should have experience of working with major global corporations on client facing projects (Ideally currently working in either: Big 4, global management consultancy firm or blue chip organization - with an appropriate management consulting background

Competencies/ skills

- Knowledge of Business Process Re-Engineering, Six sigma concepts of DMAIC, Project Management (and all tools included therein)

- Mentoring & experience in creating, reviewing & closure of projects

- Facilitating sessions and meetings

- Above average Training skills in conducting Green Belt & Six Sigma awareness training programs

- Influencing skills & consultative skills

- Excellent communication & interpersonal skills

- Highly assertive, strong orientation to statistical analysis, good team player & willingness to lead teams not reporting into them, should be able to grow into leadership roles after graduation from the BB role

- Presenting data, sharing analysis and getting concurrence from stakeholders on actions (for assigned processes)

- Willingness & quick to learn new processes

- Black Belt will drive process operational excellence on Quality, delivery and productivity

- Work with process teams to achieve process goals.

- Should have taken part in Continuous improvement initiatives (KAIZEN) and other Quality related initiatives to spread the quality awareness

- Be able to conceptualize and develop quality related training modules

Otherskills

- Knowledge of Six sigma concepts of DMAIC (and all tools included therein)

- Experience of having done BPMS or trained on BPMS (Business Process Management System)

- Self-starter who can work independently, displays initiative and is a problem solver

- Usage of Minitab/Microsoft Powerpoint, Excel and Word

Education - CA / BE / MBA

If interested kindly provide us the details mentioned below:

Total Experience
Current CTC (Fixed + variable)
Expected CTC (all inclusive)-
Current Location-
Notice Period-