Manager/Senior Manager - US Mortgage

Job Title : Manager / Sr Manager

Relevant Experience (Yrs) : Graduate/PG with 13-15 years of experience in underwriting, CD review, Post close quality control Underwriting.

Technical/Functional Skills :

- Excellent Mortgage knowledge, knowledge, and experience of property /Mortgage requirements of FNMA & FHLMC.

- Proven organizational skills and demonstrated ability to prioritize and multi-task.

- Strong analytical and communication skills - verbal and written. Good Knowledge of MS Office.

- Customer focused and Excellent Team Player/Strong Interpersonal skills

- Provide prompt, courteous and excellent service at an acceptable cost to all customers and operate in accordance with the company's Statement of Business Practices, Affirmative Action Diversity and other standards.

- Perform credit and property analysis on conventional loan files submitted within the time frame established by departmental management.

- Provides exemplary customer service to both internal staff and external customer by explaining credit decision and offering alternative options when needed.

- Maintain quality and production standards as defined by business. Perform other job-related duties and special projects as required.

- Good in reporting to top management

- Experience Required - 13- 15 years' experience in Mortgage (either underwriting, CD review, Post close quality control Underwriting).

- Experience with and knowledge of property and credit underwriting requirements of FNMA, FHLMC, and private mortgage insurance companies and over all 10 years of experience in Mortgages

- Experience handling teams of 100-300 people

Roles & Responsibilities :

- Maintain monthly performance measurements: Timeliness, production goals, compliance/regulatory, and customer satisfaction.

- Maintaining service level standards, assisting in new-hire trainings, perform internal Quality check, providing floor support and feedback to other staff

- Maintaining Good relationship both upstream and downstream

- Escalation points for all client issues

- Manage Financials for the processes/unit reporting to him.

- Keep motivation levels high for all TL's and Mangers reporting into him

- Generic Managerial Skills : Good analytical, problem solving, organizational and communication skills needed.

- Maintaining service level standards, assisting in new-hire trainings, Perform internal Quality check, providing floor support and feedback to other staff.

- Ability to effectively make decisions in an independent manner and availability as a resource advisor for all staff.

- Excellent oral and written communication skills are required

Education : Graduate, MBA is a preferred / Knowledge of quality tools is must.