Manager/Senior Manager - Transition - BPO

Transition :

- Responding to proposal requests from on-shore account leads and business partners

- Transitioning new service lines into delivery locations.

- Managing stake holders / Client management / Interaction with client and client teams

- Activities, primarily during client visits to the delivery center

- Create capabilities in Client Service Management, Account Management

- Create capability for managing service and contract, managing client relations in India

- Project Scoping, Visits and Transition activities.

- Service Performance analysis

- Contract management

Responsibilities/Authorities :

Proposal development related :

- Lead the off-shore effort to provide timely, high quality responses to various Request for Information (RFI)

- Providing specific inputs on aspects of off-shoring work (such as costs, organization structure etc), to the onshore business partners

- Coordinating with operations and support functions (such as HR, Technology etc) to ensure that their views are incorporated into the proposal

- Ensure eSCM compliance for all pre-delivery activities

- Identify means of improving our proposal development activities

Lead & Manage Programs/Projects :

- Pre-sales: Showcase Capabilities to prospective clients

- Respond to RFIs & RFPs

- Architect Solutions

- Conduct Due Diligence

- Implement Transition Projects

- Stabilize of Operations post-go-live

- Lead Global Work streams

- Develop & maintain Domain specific BPO Credentials, Client Visit Decks, Case Studies & Transition Methodology

- Service Transition Estimations

Transition related :

- Solutioning

- Bus Excellence

- Project Management

- Budgetary compliances

- Work across the teams

Client facing activities :

- Manage client site visit programs

- Ensure creation of supporting documents such as case studies

- Work with deal teams to identify and train presenters to be involved in floor visits