Manager/Senior Manager - Training - BFSI

To lead and manage a team of trainer who would be responsible for ensuring training delivery aligned to business needs with specific focus on Service excellence for specific business line.

Training Execution:

- To achieve the budgeted trainer man-days of delivery across the allocated skill set (as per the learning roadmaps)

- C.O.R.E. Project - Drive curriculum towards effectiveness

- Building a training framework to reduce complaints resulting through agent / CSO error

- Building effective training around most common complaints received in the contact Centre and build a resolution through simulation environment.

- Build training framework around various reports like service quality, BORG etc to plug any service gaps.

- Rollout of Learning Road maps

Skills and Knowledge

- 4 - 8 years plus of relevant experience - Sales, Training.& Service Platform

- Strategic Thinker, Analytic, Influencer, Solution Provider

- Strong planning and administrative skills to lead a large team

- Strong conceptual and domain knowledge of Learning and Instructional Design

Contact Person :Lubna

Contact no: 8296896883