Manager/Senior Manager - Seller Relationship Management - Key Accounts - eCommere - IIM/IIT

Immediate opening with a leading eCommerce company!

Position : Manager -Seller Relationship Management / Manager - Key Accounts (Multiple openings)

Role Summary : Looking for result driven individuals with experience into hardcore operations/ business development/sales, planning people management skills.

Job Description (SRM) :

- Manage day to day activities of the process

- Drive the team to achieve desired results

- Manage and drive staffing plans with the Service Planning team

- Actively contribute and lead process level improvement ideas to provide enhanced seller experience

- Act as point of escalation for sellers & internal customers

- Build action plans based on opportunity areas

- Motivate team members to perform to the best of their abilities

- Monitor and drive seller performance through collaboration with the Intelligence team

- Ensure all processes within the team are followed as per the SOP

- Periodically audit calls & emails to identify gaps & coach team members

- Drive seller centric culture within the team and walk the talk

- Plan, schedule and ensure consultant availability to handle volumes with desired service levels

- Build Company's Seller Support as the best support team across all Marketplace for sellers

- Escalate unresolved issues to the correct teams and follow up till closure

- Own, Plan & Conduct Performance reviews & appraisals for the team & team leads

- Actively engage in R&R for the team and drive employee motivation

- All other duties as assigned

Business strategy :

- Know the customer : Deeply understand customer behaviour, develop new customer insights

- Own the business : Co-own the P&L, develop the business model, understand where opportunities are and create a viable business to service them

- Know the market : Stay on top of trends in an ever-changing landscape, find opportunities and prioritize based on size, internal capabilities, etc.

- Know the competition : Understand on-line and off-line players. Ensure the company selection stays well ahead of competition - Influence the leadership: Convert strategies into action by liaising with cross-functional leadership and drive the changes required

Vendor Management :

- Develop deep and long standing relationship with the vendors - to drive relationships from the strategic to the tactical

- Own the terms of business with the vendor - products, returns, ordering, etc.

- Ensure high-share of mind from the vendor. Build deep ties.

- Make vendors partners in driving disruptive changes for the category

Market Understanding :

- Develop a thorough knowledge of the market - short term and long term trends

- Have an in depth knowledge of competition and vendor and ability to influence the market

- Develop and implement industry best practices. move the industry with you!

Selection and Offers :

- Own buying cost improvement and overall portfolio management

- Manage in store promotions along with brands make brands partners in customer communication

- Make the company the destination of choice for the customers through the largest and the greatest assortment of products on offer

- Drive portfolio management for best offers and discounts for the customers

Purchasing and Inventory :

- Key driver of working capital management and inventory - ensure an optimal

- Develop and manage a purchase strategy with the brands to ensure best selection along with the optimal cost and service.

People leadership :

- Build, retain and groom a strong team to deliver across functions

- Set goals, define KPIs and ensure team tracks effectively towards goals

Desired Skills and Experience :

- Knowledge of Retail, consumer goods industry is a plus

- Desire and ability to think like the customer

- Ability to translate strategies into execution plans and take them to completion

- Highly analytical

- Willing to take calculated risks to grow the category

- Excellent verbal and written communication with interpersonal skills

- Strong understanding of technology and business

- Must be willing to learn

- Ability to connect with people across teams & levels

- Strong bias for Action

To know more about these roles contact me at 080-66560-626 between 2:00 PM to 3:00 PM.