Manager/Senior Manager - Operations - Developer Finance

Job Title : Manager/Senior Manager - Operations

Function/Department Operations - Developer Finance

Department Head GM - Operations & Customer Fulfillment

Reporting Manager VP - Operations

Purpose of the Job:

The Operations unit caters to the following activities pertaining to the Urban and Rural business. The candidate is required to ensure compliance against company laid down policy & procedures.

Activities included as follows:

1. Centralized loan booking/disbursement - Developer Finance/Builder Finance/Project Finance (FICCL as well as FIHFCL)

a. In depth knowledge of Developer/Builder/Project Finance with ability to work as a standalone unit.

b. Responsible for Urban loan booking/disbursements - Ensuring compliance of the prevailing checks and controls in the pre-booking & post booking process.

c. Timely and frequent reviews on the loan booking/disbursement process to identify risks and build controls to mitigate the same.

d. Keeping in place a repository for all transactions executed with proper audit trails. Ensure periodic reporting requirements are adhered to.

e. Addressing queries related to such loan booking/disbursement

f. Ensure accurate and timely booking/disbursements without any misses.

2. Record management/Document tracking

a. Handling the record management unit. This Unit caters to the monitoring, storage & archival of records pertains to the Urban business

b. Collateral management for all secured bookings undertaken by the Urban/HFC Loan Booking.

c. Adherence to the Record Management policy of Fullerton India.

d. OTC/PDD/Covenant tracking

3. Centralized Operation

a. Monitoring & appropriation of DSRA (Debt Service Reverse Account)

b. NOC issuance as per sell proceeds

c. Monitoring & tracking TDS receivables from customer

d. Close co-ordination with all business stake holders

e. Monitoring RCSA (Risk Control Self Assessment) activity.

Describe the KPIs against each perspective

Perspective Key Performance Indicators

Business & Financial Management - Ensure adherence to TAT

- Minimize scope for OPS loss by ensuring adequate controls & close monitoring

- Provide inputs for audits & RCR units as necessary

Customer Focus - Consistently meet predetermined metrics to achieve business objectives and customer SLAs.

- Ensure timely and accurate reporting of performance metrics to the Management.

- Identify and resolve problems as second last point of escalation.

Process / Quality Improvement - Ensure that all procedures and processes are up to date and initiate adjustments if necessary, in line with internal rules and regulations in order to realize effective & efficient procedures and processes.

- Process improvements through implementation of system changes / enhancements and process refinements.

- Ensure compliance to all statutory & regulatory requirements