Manager/Senior Manager - Operation Learning Specialist - BFSI

Operations Learning specialist is primary responsible leading/managing end to end learnings of the aligned Business unit. The individual will be responsible to identify the training needs and create learning solutions for Functional / Domain trainings, Process, Technical and Behavioral skills

Will be responsible to enhance the behavioral competencies of employees by developing/designing and conducting training programs that will facilitate 360 employee development and boost employees workplace performance in alliance with company's core values.

Role:

1. Needs Analysis and Curriculum Development: -

- Conduct thorough assessments to identify skill gaps and learning needs within financial accounting and investment management teams.

- Develop comprehensive training curricula tailored to the specific challenges and advancements in these domains.

2. Domain-Specific Training Programs: -

- Design and implement advanced training programs focusing on financial accounting principles, investment analysis, risk management, and compliance requirements.

- Integrate real-world case studies and scenarios to enhance practical application of knowledge.

3. Regulatory Compliance and Industry Standards: -

- Stay abreast of changes in financial regulations, accounting standards, and industry best practices etc.

- Ensure training materials are regularly updated to align with the latest regulatory requirements and industry advancements.

4. Advanced E-Learning Solutions: -

- Harness cutting-edge e-learning technologies to create engaging and interactive modules.

- Develop a repository of digital resources, including webinars, simulations, and virtual classrooms, to cater to diverse learning styles.

5. Cross-Functional Collaboration: -

- Collaborate with subject matter experts, senior management, and department heads to align learning initiatives with organizational goals.

- Facilitate knowledge-sharing sessions and cross-functional collaboration to leverage collective expertise.

6. Performance Evaluation and Continuous Improvement: -

- Establish key performance indicators (KPIs) to measure the effectiveness of training programs.

- Analyze feedback and metrics to continuously refine and enhance learning experiences.

7. Mentorship and Professional Development: -

- Implement mentorship programs and initiatives that foster ongoing professional growth.

- Identify opportunities for individualized coaching and development plans.

- Acts as single point of contact for "all trainings" - plan, execute and regular report out to leadership on learning progress

- Develop detailed context of the overall business/processes to be able to proactively assess learning needs and design/conceptualise learning frameworks accordingly

- Standardize process training approach and incorporate basic principles like process overviews, shadow, reverse shadow, case studies, assessments and certifications

- Understand the knowledge management framework- includes SOP documentation

- Rollout periodic refreshers and remediation on Domain and Processes

- Should be able to derive and articulate the investments made in learning

- Translate requirements into trainings that will groom employees for the next step of their career path

- Build annual training program and prepare teaching plans

- Stay abreast of the new trends and tools in employee development

- Knowledge Transfers (KT) for New Transitions

- Work closely with Transitions, Operations (offshore) and onshore teams to design end to end Knowledge transfer framework

- Create KT detailed plan (internal training, external training, SME needs during external training, shadow-reverse shadow plan with milestones for assessment and certification)

- Track, monitor and report training progress

- Identify any learning gaps and drive mitigation steps

Requirements:

- Partner with the business to assess learning requirements using Training Needs Identification (TNI) methodologies

- Experience of handling/leading L&D practice for Operations across areas of Investment Management, Finance & Accounting, Actuarial, Marketing/communications and or Sales Enablement (RFP) etc. in the US market

- Experience in creating SIPOC and Process Maps

- Train the Trainer Certified (TTT)

- Extensive experience in designing multiple training events in a corporate environment

- Proficient in instructional design theories and adult learning principles

- Good understanding of traditional and modern training methods, tools and techniques

- Familiarity with talent management and succession planning

- Ability to derive ROI for learning interventions

- Excellent presentation, interpersonal, communication, and organizational skills

- Ability to work cohesively with onshore, offshore and shared services teams

- Proficient in MS Visio(preferred), MS Excel, Dashboards and PowerPoint

- Stay abreast on training and development research and industry trends: Deploy best in class learning practices

- Partner with vendors partners to facilitate the learning needs for the business

- Well versed with Program or project management skills to plan, monitor and report status of learning projects