Manager/Senior Manager - Migrations - BPO

Basic Function

The incumbent will be responsible in ensuring (through Program Leads that are leading specific client migration engagements) that the migrations are successful. In addition to enabling seamless migration, the incumbent will also be responsible for building capability of the migration function, bring thought leadership to the table that improves migration set up and implementation.

The incumbent will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the migration of a specific client engagement as the Program Lead when an opportunity translates into new business.

Essential Functions

- Building Capability in Migration Function. The incumbent will be responsible to bring innovation to the migration function by developing new and improved frameworks that will enable more effective migrations. This will entail assessment of new tools that can be employed in migrations, rethinking existing approaches to typical issues, understanding challenges and learning across different engagements and subsequently incorporating these in our migration methodology.

- Migration Reviews. The incumbent will partner with the Business Migration Team to ensure that program and project implementations are meeting or exceeding client expectations. This will entail periodic review of migrations (jointly with Program Lead and Operations Lead), mentoring of MMs and providing actionable feedback to overcome any challenges observed.

- Solutioning and implementation design. The incumbent will work with the Business Development Team or Strategic Deal Team to build customized solutions for new client engagements. This will entail creating compelling value proposition for the clients, developing migration and implementation solution, providing inputs to effectively price service provision.

- Training and Development. The incumbent is expected to develop and implement training and development programs for Migration Managers. The trainings could be functional (PMP, Six Sigma BB), domain (Insurance Academy) or developmental (leadership, presentation skills, etc.)

Primary Internal Interactions

- Building Capability in Migration Function. Other members of Corporate Migration Team, Operating Leads, Quality and PE team

- Migration Reviews. Program Leads, Migration Managers, Operations Leads, Operations Managers, Quality and PE team

- Solutioning and implementation design. BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case by case basis

- Training and Development. Program Leads, Migration Managers, Training function, external vendors as needed