Manager/Senior Manager - Loyalty Program

Job Description Manager/Senior Manager - Loyalty Programs

Your experience counts:

- MBA from a tier 1 institute

- Overall experience of 8+Years (Manager) & 15+ years (Senior Manager) with at least 4+ years of experience in designing / managing Loyalty programs

- Hands-on experience and understanding of Loyalty tools / platforms

- Experience in managing loyalty programs in Banking / Retail / Fuel Retail industries (preferred, not mandatory)

- Working with middle to senior management levels within existing organization / client organizations and

- Strong experience in shaping and driving engagements and ability to lead project teams

Bring your best skills forward to excel at the role:

- Work closely with clients to ideate, develop and revamp loyalty programs: Work on retention strategies with a deep understanding on the capabilities needed to build and run a Loyalty program

- Strong analytical skills to help drive results-oriented decisions using data

- Work across metrics to measure loyalty program performance: Co-ordinate with the Global Network and the Market Unit leadership to support business development and thought leadership in the Loyalty space.

- Communication and Presentation Skills to share the perfect pitch with key stakeholders

- Client handling skills to develop, manage and deepen relationships with key stakeholders

- Team building skills to collaborate, work and motivate teams with diverse skills and experience to achieve goals

- Leadership skills along with strong communication, problem solving, organizational and delegation skills to nurture and inspire team members.