Manager/Senior Manager - Learning & Development - BPO/ITeS

The role will work very closely with the BU Heads and BU Leads to identify strategic learning interventions to support the business roadmap. The individual will drive learning innovation and thought leadership by defining and developing strategy for learning effectiveness and business impact. The individual should have an exceptionally developed learning point of view, clearly articulated in a variety of creative and compelling learning situations. 

The individual needs to have thorough understanding of Instructional Systems Design, front-end analysis, and assessment strategies, and will be our - go-to- person for all approaches for proposal efforts, benchmarking and publications. Additionally, the Sr. Learning Strategist will coach/mentor junior- to mid-level team members on project work and practice-related process improvement activities.

Role description :

- Build and sustain strong relationship with all levels of leadership to achieve a trusted advisor status, service as the strategic interface between the BU and the Learning Consulting and ISD teams, and take action that demonstrates client and business centric orientation

- Collaborate with Business Units Heads and Leads to identify strategic learning goals that is aligned to the business roadmap and strategy

- Identify critical knowledge, skills, and attitudes required to support the strategic business and training objectives

- Design and recommend learning outcomes measurement and assessment strategies for key learning initiatives

- Evaluate existing curricula for effectiveness and instructional soundness, evaluate goals and objectives, and then plan the strategic approach for each training engagement to provide faster learning, better memory retention, and more direct job application

- Research and evaluate leading-edge learning concepts and techniques to determine relevant application

- Coordinate and develop relationships with other stakeholders, institutions, and industry experts to obtain external expertise, best practices, and collaboration to further expand instructional technology base

- Creatively apply extensive knowledge of adult learning theories, user-centric design, and business and organizational acumen to develop innovative and engaging performance improvement programs

- Provide instructional design, consulting, and/or project management of assigned projects on strategic and key accounts, with other project assignments as needed

Education : MBA (from a premier institute is ideal), additional certifications from ATD is an added advantage.