An IT learning specialist is primary responsible leading/managing end to end learnings of the aligned Business unit. The individual will be responsible to identify the training needs and create learning solutions for IT -Technical skills
Role
- Training need identification in areas of Functional, Process and Behavioral trainings
- Acts as single point of contact for "all trainings" - plan, execute and regular report out to leadership on learning progress
- Develop content and facilitate sessions to new hires and existing colleagues -
o Foundation/Domain, Process, Technical and Behavioral traininngs
- Develop detailed context of the overall business/processes to be able to proactively assess learning needs and design/conceptualize learning frameworks accordingly
- Standardize process training approach and incorporate basic principles like process overviews, shadow, reverse shadow, case studies, assessments and certifications
- Understand the knowledge management framework- includes SOP documentation
- Rollout periodic refreshers and remediation on Domain and Processes
- Should be able to derive and articulate the investments made in learning
- Translate requirements into trainings that will groom employees for the next step of their career path
- Build annual training program and prepare teaching plans
- Stay abreast of the new trends and tools in employee development
- Knowledge Transfers (KT) for New Transitions
- Work closely with Transitions, Operations (offshore) and onshore teams to design end to end Knowledge transfer framework
- Create KT detailed plan (internal training, external training, SME needs during external training, shadow-reverse shadow plan with milestones for assessment and certification)
- Track, monitor and report training progress
- Identify any learning gaps and drive mitigation steps
Requirements:
- Knowledge on RPA, Analytics, OMNI, Salesforce will be a plus
- Background of any of the following : -
C++, Java,C#,.NET Technologies, Scripting, Oracle PL/SQL,Sybase,DB2/UDB will be an added advantage
- Partner with the business to assess learning requirements using Training Needs Identification (TNI) methodologies
- Expertise in managing end to end learning needs of a Business Unit/LOB
- Excellent interpersonal, communication, and organizational skills
- Ability to work cohesively with onshore, offshore and shared services teams
- Excellent written and verbal communication skills - must be able to communicate fluently in English both verbally and in writing
- Stay abreast on training and development research and industry trends: Deploy best in class learning practices
- Partner with vendors partners to facilitate the learning needs for the business
- Well versed with Program or project management skills to plan, monitor and report status of learning projects
- Experience in using LMS, Dashboards and SharePoint would be an added advantage
- Manage Logistics - room bookings, sending invites to participants, rollout surveys, assessments etc.
Experience:
- 15+ (M1) and 18+ (M2) years' overall experience, of which over 7 to 8 years of experience should be in learning and development role supporting IT line of business
Education:
- Postgraduate/Graduate from a reputed institute
Domain Requirement:
- Understanding of Retirement Benefits/Health Care/Insurance domain in the US market will be given preference
Other Requirements:
- Flexible work schedule will be required - the individual must be willing to work on rotational shifts and from office in-person as per the business need
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