Manager/Senior Manager - HR Business Partner - Call Center

Please find the JD for Manager/Sr.Manager - HRBP.

Role Accountabilities :

- Work with the HRBP Leader / leadership team to drive a people agenda/planning which underpins and supports the delivery of the business goals and drives employee engagement

- Understand VISPL's strategic direction, the business and competitive landscapes, and relevant business strategies.

- Contribute to the development of global and local initiatives within the People Plan

- Continually challenge the effectiveness of the Business and people, and propose improvements

- Drive the HR agenda within the Business, ensuring that all people managers are equipped and able to deliver against the annual recurring people management requirements

- Proactively manage the HR Business Partner supplier interfaces to ensure a seamless experience for Leaders, People Managers and Employees

- Identify training needs and coordinate with the L&D team for construction of appropriate modules.

- Employee separation process and exit interviews to formulate attrition mitigation plans.

- Collate reports based on regular Focus group sessions, One on One and skip level meetings. Propose strategic changes and channelize change management within the organization

- Conduct dipstick surveys to understand the pulse of the unit and construct action plans to address concerns.

- Periodic meetings with senior management and team managers to understand the team issues and design plans for corrective actions.

- Routine management of employee issues including disciplinary matters, grievance handling, change management and counseling.

- Policy Awareness Sessions to educate and empower the employees.

Desired Profile :

Experience :

- 5-8 years of overall experience, at least 5+ years in HR.

- MBA (HR), preferably from a reputed organisation

- Experience in Call center operations in a Business Partner role.

- A thorough understanding of the subject, and able to apply their experience, knowledge and skills to a range of different and complex situations and relationships.

People Strategy :

- Strategic planning processes and tools, linking business strategy to people and HR strategies, and the link between employee engagement and business performance.

- The Communication & Involvement touch point and its relationship with other touch points

- Judgement, Impact and Influence

- Effective judgement, impact and influencing techniques, and own style.

Consulting Skills :

- The consulting cycle, the different roles in the model, and effective interventions to provide services to customers, and maintain effective partnerships.

- Communication and relationship management

- Effective communication styles and techniques, to shape and influence others behaviour

- Tools and techniques to build and sustain effective and mutually beneficial relationships and networks with others.

Anwar