Manager/Senior Manager - HR Business Partner - BPO

- People Strategy - you'll be working on solutions to implement People strategy across the business unit to enable the achievement of the strategy and direction of the business.

- People Plans - you'll partner the business, supporting solutions to enhance employee engagement and to ensure that people plans are integrated with wider HR strategy, policies & priorities

- Deliver across a range of HR practices such as workforce planning, performance, employee engagement, organizational design and development, and talent & leadership development and employee relations to meet current and future workforce needs.

- Culture, Values & Engagement: supports the creation of engagement plans for the business unit. Can articulate how outcomes and risks impact business goals and recommends solutions.

- Typically graduate level or corresponding experience, MCIPD or relevant business/professional qualification.

- Thinks and acts commercially: Analytical skills and commercial awareness to evaluate commercial or financial risk, people implications and take action to mitigate where appropriate

- Builds strong relationships

- Begin and ends with the customer - Personally role models that customers are the reason why we have a business; places the achievement of excellent customer solutions at the heart of the organization

- Track record of making change happen: Previous experience in HR Business Partnering, people transformation and cultural change.

- Handles complex and difficult situations with thought and confidence; role models honest and respectful feedback; able to manage multiple stakeholders.