Manager/Senior Manager/Head - Corporate Travel - Hospitality Firm

DESCRIPTION

Shift Timings: Must be comfortable for 4PM-1 AM; 3 PM to 12 :00 am, 5PM-2 AM; 6:30-3:30 AM shifts(IST)

The Selected candidate will be dealing with the CEO and in close contact with the CEO

Excellent Communications

Job Description:

This position heads up the India corporate travel program consisting of 8-10 onsite travel consultants, within a strategic global and operationally driven travel program. Looking for a strong operational manager to drive projects that effectively span the entire company all its staff optimizing both planned and unplanned travel/event programs.

This is a fast-paced, timeline-driven and the highly-demanding role that requires an accomplished operational leader with excellent communication skills, a high the drive of motivation, ability to identify efficiencies and attention to detail; A strong drive to implement best practices critical to global travel operations will be necessary. Candidates who are fast-learners that can absorb information quickly, adjust to Company's current corporate travel processes, policies, evaluate industry best practices and to elevate the team into a strategic highly accountable travel operations unit.

Position Duties:

- Managing the India corporate travel team while overseeing the general operations of an onsite team of 8-10 members

- Collaborate with key stakeholders globally to provide transparency on spending, travel patterns, and key travel metrics across all travel categories through the review and creation of meaningful reporting

- Working closely with the U.S. Corporate Travel Manager to contribute on the execution and development of operational travel enhancements to the program

- Work closely with Sr. Management (Globally) on understanding their travel priorities and needs to ensure better customer service, department benchmarks, and relevant SLAs

- Holding regular team meetings and other duties as required to ensure the team is up to date on best practices, internal changes, management decisions that directly impact the team, etc.

- Monitoring team performance levels and ensuring resources are effectively utilized to meet priorities

- Regular communication & training with different departments relating to their role in business travel management

- General understanding of visa processing practices for India based employees

- General knowledge base of group travel logistics (air, lodging, transportation) and/or understanding of the meetings and events industry

- Should be able to manage, innovate, and elevate functional operations

Reporting and Strategic Thinking Management :

- Identify savings opportunities and service enhancements initiate the process improvements and deployment of benchmarking-generated best practices.

- Benchmark, analyze, monitor, and report on travel expenditures and compliance.

- Provide monthly and quarterly reports for corporate travel expenditures against outlined corporate travel metrics to business units

Travel Policy and Procedures Management :

- Working closely with the U.S. Corporate Travel Manager to periodically review of policy, processes & implement improvements

- Monitoring 100% compliance of staff travel against corporate travel policies through Concur Travel

- Liaison between Company, TMCs & Other External Supplier Relationships to build a strong working relationship

Candidate Requirements:

- Must have 10-13 years of professional experience required in global corporate travel

- Must have knowledge & understanding of visa processing for Indian citizens and international travel procedures, specifically U.S. based travel guidelines

- Strong attention to detail and ability to decipher complex travel and expense reports

- Strategic thinker; Proven ability to anticipate and resolve complicated issues and ability to generalize reporting data through analysis and logical thought process

- Proven project management skills (multi-faceted & complex projects) with the ability to handle multiple tasks and deliver results on time

- Excellent communication skills: Experience working across multiple levels (including executive level), functions and regions; Should be able to clearly communicate complex information in a simple manner

- Has cultural awareness & sensitivity: Ability to flex style to suit differing cultural norms and experience of leading a culturally diverse team

- Extensive and proven collaborative and leadership experience

- Great people management skills, a positive attitude with out of the box thinking and a focus on customer service