Manager/Senior Manager - Field Service - Manufacturing

Manager/Senior Manager - Field Service

- Effectively manage the customer queries and ensure speedy and timely resolution.

- Drive the dealer towards customer satisfaction to meet the CSI Index.

- Establish and monitor timely vehicle services and delivery to customer.

- Monitor and ensure the speedy support for any enroute break down calls

- Provide Dealer support for any Trouble shooting of Bus Complaints

- Continuously monitor technical issues for quick resolution in coordination with HO Tech Team

- Monitor and ensure better parts availability at the dealerships.

- Dealer team skill mapping and plan and ensure the required training to the dealer team.

- Ensure and monitor the dealer claims for Quality and Timely submission.

- Drive the Dealer team for enhancing the service market share

- Timely submission of reports to the management.

- Drive the Dealer for parts sales improvement.