Position Title -Senior Manager
Digital Product--Grade / Level
Senior Manager--Digital Product
Reporting to : The senior manager will report to the associate vice president
Job Overview :
- The incumbent will work on securities mobile application and will be responsible for day to day management and development of the mobile app
- Enhancing customer experience and driving app usage will be the key performance matrix
Responsibilities and Duties :
- Work on the day to day app monitoring, development, and enhancement
- Analyze the current customer behavior and app usage and work on improving the user flow
- Monitor customer feedback and actively work on preparing a plan of action to resolve the same
- Use of various analytics tool to define and improve the customer journey
- Vendor management and coordination with internal tech teams to work on customer issue and sprint planning and management
Qualifications & Experience :
- MBA with a technology background will be preferred
- 5 + years of relevant experience in app development and broking domain knowledge
- Experience on working on analytics tools and product management role
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