Manager/Senior Manager - Corporate Actions/Asset Services - Investment Bank

Senior Manager - Corporate Actions/Asset Services - (Female)

One of our leading Investment banking clients is looking for Sr. Manager roles who has good work experience in Corporate actions or asset services.

Designation : Sr. Manager (Sup)

Experience: 12 - 15 Years

People Management min. 4 - 6 Years on papers is mandatory.

Location: Gurgaon

Shift : EMEA shift

Job details:

The Asset Services Processing team will be responsible for the following:

- Processing claims of Income events for House/Prime brokerage clients

- Reconciliation of Cash breaks, control accounts, tax accounts and fee accounts

- Investigation and Resolution of client queries on a timely basis

Job Description:

- Managing teams that does daily Processing of dividend/coupon events in an accurate, timely and consistent manner, in accordance with departmental procedures and to the agreed service levels.

- Suggest resolution of any processing issues and liaison with other areas of including Settlements, Trading Desk Support, Client Service Representatives, Finance & Middle Office, Technology, Product Data Support, Client On boarding Services and global Asset Services Departments. The job involves a high degree of daily communication and interaction with internal counter-parties, external custodians/agent banks and external clients.

- Responsible for managing teams that perform Daily reconciliation of control, suspense and bank accounts and daily resolution of reconciling items.

- Accountable for Maintenance of customer service levels through speedy resolution of queries raised by Trader, Product Controller or Prime Brokerage clients

- Compliance with all relevant Regulatory and AML Control Standards and policy requirements.

- To identify changes to processes and procedures that will improve control, efficiency, reduce risk and/or improve client services.

- Drive change and Opex initiatives

Responsibilities:

- Act as a management point of escalation for Client Service Representatives, onshore management and offshore management.

- Handle Team & Process Performance on Data.

- Review of Errors to identify process and or training issues and address accordingly.

- Review of Reports and Metrics spreadsheet to identify gaps and address accordingly.

- Review of Escalations and Expedites for due diligence by associates.

- Process Escalations in accordance to documented process and follow through to closure.