Manager/Senior Manager - Client Servicing - Packaging Firm

This position will be responsible for negotiation, sale, installation or delivery and post-sale services to a group of clients. The position will also be responsible to sell products and/or services to current customers. This position entails Domestic Business development and client servicing. proven expertise in developing new business and new territories in a B 2 B environment.

- Participate in developing sales and marketing plan for the region.

- Provide input to Domestic Flexibles towards strategic sales and marketing plans.

- Support launch of new products and introduce these products and services into the region.

- Key Account management for assigned clients & complete client servicing of existing customers.

- Enhance company image/profile by positioning Huhtamaki-PPL in the client base as a business partner contributing to customer solutions.

- Understand customer's requirements which both are expressed as well as perceived needs (liase with their marketing, operations, purchase and packaging development teams).

- Understand the packaging trends, competitive scenario and complete the information/feedback loop to help formulate products/services and strategies to maintain our leadership status in the packaging industry.

- Provide suitable packaging solutions through recommendations in areas of raw materials, technology, process, treatment.

- Perform the role of a single point of contact between the customer and HPPL departments.

- Trouble shoot on complaints from both internal and external customers to ensure better performance Negotiate supply terms and get orders executed within specified time lines.

- Increase turnover, value add and market share in the established account.

- Achieve turnover and profit targets.

- Maintain and grow customer base.

- Facilitate overall customer service and satisfaction.

- Lead the Sales and support team.

- Provide input to Commercial function on projected customer needs.

- Contribute to efficient working capital management through:

- Timely collection of dues and examine overdue payments

- Maintain nil finished goods inventory.