Manager/Senior Manager - Client Services/Project Management

Project Manager / Senior Manager

Job Purpose :

- This role is responsible for driving high-profile critical projects for the Client. These projects could be strategic in nature or urgent ones critical for the current success. For these projects, they would interpret, analyze, define processes, derive KPIs, drive implementation through existing teams or through small project teams.

- The typical life of each project could range from 6 to 24 months and would use the BOT model - Build, Operate / Refine and Transfer to main SBU. During the project period, they would be responsible for the KPI delivery of those projects.

Functional Responsibilities :

Plan :

- Design suitable strategies, process flow, MIS, system specs as required to achieve project objectives,

- Present approach, get approval and plan for rollout of the project by working with required teams

- Align stakeholders including peers, functional/SBU teams, existing and new

external partner as required, for rollout

Deliver :

- Drive execution and Monitor results of the project to ensure delivery on milestone during the operation phase

- Identify, communicate and remove barriers as challenges as related to projects and processes. This could be done independently or by working with other teams

- Identify, resolve by direct intervention, or by working with stakeholders, escalate issues/challenges faced in the project to ensure resolution

- Take ownership and not just project manage

- Plan efficiently, track, monitor while avoiding analysis paralysis

Check, monitor, refine :

- Takes initiative, don't wait to be asked

- Develop and refine performance metrics to ensure relevant business results are obtained

- Understand and quantify the impacts of key decisions and tradeoffs

- Deliver project updates to senior stakeholders

- Deliver the project by influencing peers, senior stakeholders and other functional and business team

Transfer :

- Identify the process of transferring running / completed projects

- Work with all relevant stakeholders to ensure complete handover

- Up to 3 months post-handover provide handholding support to sustain the project gains (where required)

Job Requirement :

1. Qualification : Management Graduate

2. Experience : 2+ years experience in a fast-paced dynamic sometimes ambiguous environment

3. Entrepreneurial, able to design from scratch where only a basic idea is given, comfortable in working in a startup environment and projects

4. Adaptable and quick learner who can take corrective actions based on self-evaluation and feedback

5. Independent problem solver who can make relevant trade-offs, find creative solutions and act decisively

6. Able to organize project tasks and timelines to deliver the project efficiently; can multi-task and flex based on evolving priorities; Deadline oriented ad committed to delivering results