Manager/Senior Manager - Client Service - Loyalty Campaign & CRM

Global UK MNC Requires Manager /Sr Mgr (Client Service- Loyalty campaign)- ANDHERI(EAST)-MUMBAI

One of our client a worldwide leader in loyalty marketing and CRM, it builds loyalty and creates devotion. From acquiring customers and understanding them as individuals, to creating relationships that engage, reward and inspire loyalty, we turn customers into advocates and relationships into profit - and have done for over 25 years. We have global experience in B2B and B2C loyalty marketing in multiple industry sectors including retail, travel, financial services and technology.

The client is a UK based MNC .IT is a global leader in influencing customer behaviour to drive revenue and add value for our clients. With a unique blend of industry and sector specialists, the group develops and delivers market-leading products and services to help build, manage and optimise customer relationships across four core capabilities: Loyalty, Lifestyle Benefits, Insurance and Assistance.

Our client is in search of Manager /Sr Manager ( Client service -Loyalty Campaign) for the india corporate office in mumbai at Andheri(East).

PFB the details as follows

1) Client - UK MNC (Leader in Loyalty & CRM)

2) Position - Mgr/Sr Mgr (Client service)- Loyalty Campaign & CRM

3) Location - Andheri (East)- Mumbai

4) Experience- 4- 8 YEARS in Account MGT/Client service WITH AN Agency

5) Qualification- Graduate (Mktg Qualification preferred)

Experience-

Years of experience 4 to 8 years, Experience of working in an agency environment. You should also be used to working under pressure and to tight deadlines.

Job summary

Core purpose:

- To manage day-to-day activities and tasks for specific client projects by Line Manager.

- Co-ordinating with internal companies to deliver IT, Creative, Data Analytics and Operational Services.

- Develop relationship with client and manage expectations.

- Manage projects to budget and time.

- To proactively drive efficiencies and improve performance and learning.

- To help identify and convert new business opportunities.

Specifically

- Account Management and Business Development:

- Develop and maintain a good working relationship with clients on a day to day basis with support of the client service director or Line Manager

- Management and delivery of clients expectations

- Accurate recording of project documentation

- Financial management including scoping projects and providing accurate estimates in a timely manner seeking support from the Account Director or Line Manager as appropriate

- Manage Account resources where required to assist with account deliverables

- Commercial awareness that will benefit the client, ICLP and The Collinson Group

- Proactively managing issues as and when they arise knowing when to engage with internal parties for help and advice

- Taking full responsibility for team output in terms of quality and accuracy.

Communication and Collaboration:

- Management of all business communications

- Manage all internal department briefings and the amends process ensuring reliable, consistent and accurate briefs are completed.

Skills and experience necessary for this role

A confident and self-motivated individual with nature flair to problem solve and collaborate with clients and internal partners. Motivate and inspire your team and the people around you. Approach client requests with pace, tact and diplomacy.

Skills:

- Demonstrable customer relationship management

- Working with the Senior Account Director to strategically coordinate loyalty programs or CRM projects

- Analytical and confident in briefing work to the internal partners

- Good presentation skills both in development and delivery

- Natural attention to detail

- Strong project management skills

- Technical skills including technology, CMS systems, data analytics, mobile, digital, social or creative advantageous as is the ability to discuss these areas confidently when dealing with clients and internal departments

- Advanced software skills including Word, Excel, PowerPoint, Visio, MS Project (or equivalent Project management tool).

KRA's :

- Managing Good client relations

- Managing end to end programs operation, e.g. validation, invoicing, liaising with vendors.

- Managing Loyalty/ CRM programmes

- Manage multiple program horizons e.g. Customer / Channel / Employee.

- Meeting Revenue targets

- Ensure that project objectives are met by monitoring and measuring progress and taking corrective actions when necessary.

- Analyze and values add to existing projects being executed

- Data analysis & Interpretation

- Coordinate project execution with operations & internal teams.

- Maintaining the clients database. Sharing the weekly MIS & database with the Client & Internal team.

- Preparing and supervising the production of soft and hard POPs

- Maintaining and updating reports on the excel sheets

- Preparing final reports and submitting to the clients

- Negotiating with the vendors on rates and ensuring the project is completed within the timelines shared with the client

- Coordinating with the creative department for allocating the creatives for the locations identified during the recce for branding

- Resolving any issues faced at the time of recce or deployment

- Making and submitting the closure report of the projects

Key Attributes Required :

- Strong perseverance

- Good working knowledge of MS office./ Excel

Contact :

Manish : 9717722435

Kindly mention the following on your cv :

Current CTC & notice period :

Expected CTC :

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