Manager/Senior Manager - Change Management - BFSI/BPO/Consulting

We are looking for Manager/Senior Manager - Change Management

Experience and Qualifications

Knowledge and Skills

- A minimum of 8-12 years of experience with at least 6 years of change management experience, have done agile projects.

- Proven track-record delivering change in financial services and particularly financial service companies

- Experienced and well-versed in change management methodologies, tools and processes.

- Strong experience and knowledge of agile project, product delivery lifecycle and a willingness to quickly understand and embrace new processes and technologies.

- Track record of working cross-functionally to deliver large scale multi-million dollar change and continuous improvement initiatives with a focus on user/customer experience.

- Exceptional stakeholder management and communication skills with the ability to form relationships in person and in writing with ease.

- Experience in engaging and balancing interests of a diverse stakeholder group at a senior and executive level.

- Strong skills in complex process analysis, problem solving and business process design with a focus on process efficiency

- Ability and flexibility to multitask, prioritize, and organize multiple functions/tasks concurrently while meeting required deadlines

- Strategic thinker, able to look at the bigger picture and plan accordingly

- Evidence of organisational and prioritisation skills.

- Action and problem solver orientated.

- Presentation skills to large groups of team members

Key responsibilities and Activities

- Plan and manage the day to day activities of the workstreams for the Platform Development programme of projects and support the Head of UK and Global WI Operations Strategy in meeting the required programme KPI's and milestones.

- Engage business and product teams to lead change impact assessment for the business processes in scope, working closely with change functions to ensure that requirements for the Operational improvement, when combined with the necessary business and operational change will provide the desired programme outcomes.

- Review and challenge product and process assumptions to ensure user experience is considered and the - voice of the business- is at the forefront.

- Own the planning and build out of the Operating and Service Model for business areas impacted by the WI Platform, including the impacts of not only new capability but also the removal of old components.

- Ensure end to end readiness planning including the training, process and change plans and deliverables are developed within the project timelines and their delivery is aligned with the overall programme planning.

- Build and implement a sustainable framework and underlying processes for standardized and proven delivery of change and readiness that can be industrialized across the programme.

- Engage key stakeholders, sponsors and other decision makers to build agreement, ownership and ensure the necessary buy-in is generated for all aspects of change.

- Define and agree with the programme director and business owners, the post implementation change success criteria, performance tracking, measurement and benefits realization plan.

- Provide regular status reporting, identify, track and mitigate key risks, issues and dependencies including escalations and liaising with the required stakeholders.

- Ensure appropriate programme communications are in place to address and engage all stakeholder groups.

- Ensure that a culture of improvement is in place to identify key complaint drivers and that we champion remedial work - working in collaboration with other departments to strengthen process, systems and control that will mitigate issues.

- Implement and maintain performance improvement project as agreed by the goals of the department.

- Proactively seek to improve processes in order to reduce handoffs, improve turnaround times and improve the customer service experience.

- Ensure all audit points are acted upon and a culture of internal control and risk management is embedded in the team.

- Ensure that the whole team meets statutory, regulatory and compliance requirements.

Interested candidates feel free to contact.

Mansi
9999667335