Manager/Senior Manager - Business Process Management - BFSI

Manager/Senior Manager

Job Responsibility :

- Focus on Process improvement and cost reduction for clients to deliver tangible benefits

- Lead and Implement business process management system for clients

- Lead Quality Projects for the business, individually complete 2-3 high impact projects per year as per corporate guidelines.

- Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership

- Conducting and reviewing FMEA/VSM periodically

- Base lining Study and Benchmarking/Standardization

- Capacity Utilization / Productivity reporting and analysis

- Improving LSS DNA - Coaching and Mentoring Project Owners in DMAIC/Re-Engineering/ Lean, Co-facilitate LSS trainings, if required

- Best practice sharing & implementation

- Build and drive CI and Transformation roadmaps, aligned to customer priorities

- Drive Customer governance on CI, leading to high NPS

- Drive Productivity Initiatives

- Individually complete 2-3 high impact projects per year per corporate guidelines.

- Build LSS DNA culture - Drive and Track Quality DNA - training, testing & certification

- Coaching and Mentoring Process Owners and Team Members in Lean and Six Sigma

- Best practice sharing & implementation