Manager/Senior Manager - Business Operations - IIM/ISB

GET READY FOR THE FUTURE OF ENERGY

Enphase Energy is using the innovation that made us the world leader in microinverter technology to transform energy generation and management forever.

We are one of the fastest growing and most dynamic Energy Systems Companies in the world. By combining the power of solar energy and the proven advantages of communications technology, Enphase Energy makes solar power systems productive, reliable, smart and safe. Our microinverter system is profoundly changing the way solar systems function, and as a result, changing the solar industry itself.

As we continue our exciting growth, we are building teams with highly talented individual contributors and leaders who design, develop, and manufacture next generation energy technologies and services. Our work environment is fast-paced, fun, and full of exciting new projects.

Milestone years

Global Organization

Future Enphase, what is there for the candidates?

Enphase website Link

Environmental, Social, and Governance Report 2020

CEO Letter to Shareholders 2020

Role Title- Manager/Sr. Manager - Business Operations

Function - EDPS (DBU)

Reports To - VP of Engineering Design and Permitting Services

Location- Bangalore, India

Mission (Why does this role exist?) and Scope (About the Job)

Enphase recently completed the acquisition of the Solar Design Services business of DIN Engineering Services LLP. Based in Noida, India, this Engineering Design and Permitting Services (EDPS) is a leading provider of outsourced proposal drawings and permit plan sets for residential solar installers in North America.

This vertical integration of services with our products provides us the following benefits:

- Offers Enphase's installers services by providing proposal drawings and permit plan sets

- Adds significant resources to accelerate automation and provide best-in-class customer service

- Integrates into the Enphase's Enlighten- digital platform, advancing Enphase's goal to simplify and accelerate the end-to-end sales process across the residential solar industry

This is a 700+ member team, providing services to 100s of solar system installers in North America. They handle 1000s jobs per day and are driven by pre-agreed SLAs and associated performance metrics. As we grow capability and capacity of this team, we look to expand the service offering to customers in Europe and APAC regions also.

We are seeking a Manager of Business Operations, who will be the "go-to" person for business and revenue management functions. The position requires very good Communication, Customer First attitude, Planning and Execution skills, in order to provide seamless interface between our customers and all other internal operational functions. This manager will work extensively with the sales and customer success team (in India and USA) responsible for this business.

Key Responsibilities and Outcomes (What the Person needs to accomplish in the role ?)

As the Manager of Business Operations, you will be responsible for building and growing demand for 750+ Engineers providing design and permitting services to the solar system installers across the globe

- Be an expert in growing business through superior customer connections, collaboration, communication and delivery

- Ability to interact with customers in USA almost on a real time basis, which may require working extended hours to overlap time zones.

- Work with marketing, sales, operations, customer success, business excellence and finance teams to make sure the KPIs are monitored and improved upon to meet customer needs

- Ability to travel, attend tradeshows and meet customers and stakeholders as needed

- Ability to influence stakeholders on business growth programs and proposals

- Basic knowledge of a business P&L, preferably from BPO/KPO/Services domains

Qualifications: Education, Competencies (Knowledge, Skills & Behaviour) and Experience

- Bachelors/master's in engineering and MBA from top institutions (IIMs and ISB preferably)

- 7-12 years of solid business management and operations experience in an outsourcing industry/segment managing customers in North America

- Outstanding communication (verbal, written) and presentation abilities

- Positive team player attitude with conflict management and influencing skills