Manager/Senior Manager/AVP - Project Management/Change Management/Transformation Management

Role Purpose (overall high level summary of the role)

Global Transformation Project Managers plan, mobilise and direct projects of medium to high complexity and scale from definition to closure. They are typically responsible for the end to end delivery of a single project or workstream of a larger project or programme, proactively balancing scope, schedule, budget, risks, outcomes and benefits. Projects can be standalone or form part of a programme. They are responsible for deploying the Business Transformation Frameworks (BTF) and Agile methodologies within their project. They work closely with Programme Managers, Senior Project Managers and Global PMO to ensure alignment of their project with the wider change portfolio and the Group Strategy, Values and Behaviors.

Project Managers may support 'small changes' by providing oversight and guidance to multiple smaller initiatives within a priority market.

Principal Accountabilities - 

Key activities and decision making areas Typical Targets and Measures

Value Creation

- Plans effectively around delivery constraints and optimises the plan to maximise benefits and minimise risk. Develops the plan within constraints, considering the delivery approach, key milestones and dependencies within the plan, requirements and scope, effort and resources, budgets and quality.

- Ensures the baselined scope, requirements, benefits, schedule and budget are managed as outlined in Business Transformation Frameworks.. Identifies and intervenes where there is slippage and variance from plan.

- Proactively monitors project execution to effectively identify risks/issues/dependencies as they arise throughout the project lifecycle. Takes ownership of critical issues and ensures resolution within agreed timescales and implements mitigating plans against identified risks and issues. Escalates when needed to the Programme Manager (remaining calm, knowing when to escalate, and escalates with possible solutions).

- Collaborates and builds positive stakeholder relationships providing regular updates to resolve high priority issues affecting the project

- Obtains buy-in from the project sponsor, Steering Committee and other stakeholders for all key project plans, commitments, and changes including requirements, quality assurance plans, budget, schedule, and scope changes

- Analyses management reports, and derives insights from it to drive the right business decisions

- Sets the pace and operating rhythm, driving a culture of - Target

- Deliver projects and achieve stated revenue and costs benefits

- Measure

- % of target delivered against plan

- Target

- Deliver projects on time and within budget

- Measure

- % of projects completed within baseline schedule

- % of projects completed within baseline budget

- Target

- Delight our partners through delivery of exceptional service

- Measure -

INTERNAL - Project Manager

GLOBAL ROLE PROFILE TEMPLATE

- Achievement and ensures pace by identifying and removing barriers to project success.

- Promotes pace and energy within the team and leads by example

- Keeps focus on the medium and long term goals and the Group's values particularly when under short term pressure

- Manages change and implementation to ensure the change lands well and sticks, contributing to benefits realisation

- Manages project closure and handover to the business and/or function

Operational Performance

- Produce a well-defined project plan, identifying the key milestones and assigning responsibilities/resources - Target

Manage project costs to target

- Develops the plan in line with Global Transformation Project Management Framework.

- Communicates the plan to stakeholders - Measure

- Develops and/or reviews estimates and estimating assumptions for the project's schedule, effort, and cost using established Global Transformation estimating models, best practices, and past experience - Budget variance from business case Target

- Effectively manage operational risks

- Mobilises the project team and allocates tasks and roles and internal controls

- Provides timely reports on project status, risks and issues, evaluating project performance based on management information -

- Measure

Number of outstanding risks not mitigated to plan

- Manages and reports on the project budget, acting on any variance

- Manages and reports project risks, issues and dependencies - Target

- Drives a culture of achievement and ensure pace by - Effectively manage project schedule identifying and removing barriers to project success - Measure

- Maintains project change control, ensuring any changes to - Schedule variance: baseline are managed through change request and all impacts are considered Days at completion v latest baseline

- Promotes and takes accountability for project quality; identifies opportunities to improve delivery and oversees the governance process to reduce risk and ensure effective and -

- Target

Transformation led projects to be timely decisions are taken managed in compliance with the BTF and Clarity Minimum Standards

- Ensures project team follow quality assurance processes, Global Transformation frameworks and methodologies to - Measure ensure the common high performance approach across - Project reviews evidence this and MI Global Transformation indicates >95% of Clarity minimum

- Ensures governance processes and decisions are applied standards are met. Number of consistently, including: outstanding actions from tollgate reviews

- Engaging the project sponsor and stakeholders effectively

- Creation and running of effective Steering Committee, who make focused decisions, based upon accurate and timely status, performance reports. Using the committee as the first point of escalation.

- Seeks project quality assurance, acting on

GLOBAL ROLE PROFILE TEMPLATE

Recommendations.

- Use standardised project metrics and reporting driven out of Clarity. Management by exception of budget and schedule variance. Ensuing accurate and responsible status reporting. Escalating, coordinating any mitigants or remedial action.

- Plans and executes regular tollgates in line with BTF

Capability and People Development

- Identifies and shares the resource requirements of the project, to the Programme Manager requesting the appropriate skill set - Target and/or experience - Engage our workforce to maximise

- Ensuring good project induction and orientation - i.e. the team understand the project context and content, the importance of contribution and commitment stakeholder management and wider programme goals - Measure

- Defines high level responsibilities and objectives for members - Target of their project team and ensure the individuals are being used in accordance with their skills and resource request - Uplift Global Transformation capability through skills and experience

- Provides regular constructive feedback and coaching to development individuals to improve their performance and support their - Measure development and career progression. Hold 1:1 discussions at least once every fortnight. - % of staff meeting minimum role standards by competency

- Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams

- Maintains a strong focus on people development and ensures project resources receive any necessary training and support, particularly on the Global Transformation Business

Transformation Frameworks.

- Outside of the project context, the Project Manager may have functional/line responsibility for a pool of Project Managers, typically this will involve, performance management, resource management and professional development, by setting and agreeing objectives and coaching as and when required

- Working with or as a team leader drives a performance management based culture to improve and drive efficiencies and delivery including the effective management of underperform ers

- Rolling resources off the project team in a planned and responsible manner, completing performance feedback and helping resources move onto their next project

- Promotes the Group's Values and strategy by creating a positive work environment and promoting teamwork to drive engagement

GLOBAL ROLE PROFILE TEMPLATE

Major Challenges (The challenges inherent in the role that require a continual test of the role holder's abilities)

- Management and control of projects to meet exacting timescales necessary in a competitive market place

- Defining the approach and dealing with complex requirements and unique projects - often one off initiatives

- Achieving benefits (cost reduction, revenue increase, strategic goals) set out in the business case

- Management of stakeholders

- Working with multiple delivery and delivery partner teams

Role Context (The environment and operating conditions of the role including the extent of guidance and authority)

The vision statement for Transformation is - To be the Group- s- primary change partner, support the implementation of the Group Strategy and make change a source of sustainable competitive advantage for -

The Project Manager role is distinct from the Senior Project Manager role in the scale and importance of the projects they manage and resource pool responsibilities. The Project Manager role is distinct from the Associate Project Manager role in their level of experience and independence as a project manager.

Project Managers manage change through projects which are established to deliver a specific outcome, on time and on budget. The projects will typically have a clearly defined output, fixed start and end date with a well-defined development/delivery path. Projects may be stand alone or part of a Programme.

Project Managers are required to take decisions and lead change initiatives and on occasions manage stakeholder and senior management relationships. Project governance must be established, including clear sponsorship, tollgates and steering committee. The jobholder will not be subject to close supervision, and will be expected to exercise independent initiative and judgement in proactively overcoming obstacles to success, dealing with uncertainty and changing circumstances, such as interdependencies, opportunities or risks. He /

She will be expected to adopt an agile and flexible approach to work and an outstanding level of professionalism and conduct.

The role holder will operate within the usual authority limits for a Project Manager

GLOBAL ROLE PROFILE TEMPLATE

Management of Risk (Operational Risk / FIM requirements)

The jobholder will also continually reassess the operational risks and likelihood of operational risk occurring. This will be achieved by reviewing risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new processes.

The jobholder should then address any areas of concern in conjunction with line management and/or the appropriate department.

Observation of Internal Controls (Compliance Policy / FIM requirements)

The jobholder will adopt the Group Compliance Policy by escalating any identified compliance risk in liaison with, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term - compliance- embraces all relevant financial services laws, rules and codes with which the business has to comply.

Senior Project Managers adhere to the Groups standard tools and methodologies :

- Global Transformation Programme Management Framework

- Global Transformation Project Management Framework

- Group Standard Business Case

- Global Transformation tools like Clarity & Open Workbench

Role Dimensions (e.g. balance sheet size, lending/expenditure limits, size/volume of transactions, budget)

The jobholder will typically be required to manage one or more projects with some level of complexity and scope.

Headcount reporting to this role Direct: - Indirect: - Total:

INTERNAL

INTERNAL - Project Manager

GLOBAL ROLE PROFILE TEMPLATE

Knowledge & Experience / Qualifications (For the role - not the role holder. Minimum requirements of the role.)

Knowledge

- Excellent understanding of the project lifecycle

- Excellent understanding of Business Transformation Frameworks, Agile methodologies and best practice techniques

- Understanding of the purpose, value, culture and fundamentals of Global Transformation

- Understanding of banking / and understanding of how change drives benefits for, its customers and other stakeholders

Experience

- Project management skills and experience

- People manager and broad experience in managing teams of different work streams

- Examples of the delivery of on time and on budget projects that achieve business case stated outcomes - a driver with bias towards delivery at pace and controlling project outcomes

- In depth experience of working in a banking environment and change projects

- Stakeholder management experience, especially impactful communication, influencing and running project governance Implementation, change management and benefits realisation

- Implementation, change management and benefits realisation

Capabilities

- Planning and Plan Management

- Risk and Issues Management

- Global Mindset

- Decision Making

- Lead Self and Others

- Business Case and Benefits Realisation

- Change and Implementation Management

- Financial and Budget Management

- Tracking, Reporting and Governance

- Stakeholder Management

- Resource and Team Management

- Delivery at Pace

- Achieving excellence

- Collaboration

Qualifications and Accreditations

- PMP certification or training

- Prince2 - Optional

- Any relevant local banking qualifications such as ACIB (Associate of the Chartered Institute of Bankers) - Optional