Manager/Senior Manager/AVP - Business Analyst - Global Transformation - BFS

Role Purpose (overall high level summary of the role)

Global Transformation Business Analysts are at the centre of how Global Transformation shapes, delivers and embeds change working with our delivery partners. They are typically responsible for Requirements Management, Design, Change Management and Implementation Management. Business Analysts work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer in these discussions. The Business Analyst's Change Management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Business Analysts are also responsible for Implementation Management, including planning, controlling and reporting on implementation of the change - product-, focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). In reengineering projects, they work closely with the Process Consultants in analysing and re-engineering world class processes. Business Analysts will often lead design workstreams or teams, managing other Global Transformation Analysts, SMEs and resources from our delivery partners.

Principal Accountabilities:

Key activities and decision making areas Typical Targets and Measures

Value Creation

- Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved

- Brings structure and order to undefined problems and/or large scale problems, making them easier to address and solve

- Uses systemic thinking and creativity in devising solution options

- Evaluates relative costs, benefits and obstacles of potential solutions before implementing

- Articulates or translates complex information in clear, meaningful and structured way to suit audience

- Understands the Group's priorities, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.

- Questions small-scale business decisions that do not demonstrate alignment to the Group's commercial strategy

- Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively

- Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early

- Builds effective working relationships with analysis and design teams in our delivery partners and works well with external partners - Target - Maximise time spent on generating value for our partners.

- Measure 1 - % resource time allocated to - partner facing- activities by competency.

- Measure 2 - Chargeability (i.e. billable vs. business development pipeline creation and practice development)

- Target - Deliver transformational programmes and achieve stated revenue and costs benefits.

- Measure - % of target delivered against plan.

- Target - Delight our partners through delivery of exceptional service.

- Measure - Business partner satisfaction (internal) relating to project process and outcomes

INTERNAL Business Analyst 

GLOBAL ROLE PROFILE TEMPLATE

- Often acts as an expert across multiple projects or programmes simultaneously, guiding the teams on their requirements gathering, design, change or implementation approach. May conduct one off business research and analysis tasks related to programme or project scope.

Operational Performance

- Defines requirements management processes and designs detailed business solutions and structures based on business requirements; challenges business intent in a constructive manner - Target - Consistent delivery and articulation of high quality requirements to all stakeholders

- Identifies areas of impact on the target operating model and designs activities to mitigate impact - Measure - Completeness and quality of requirements, as well as

- Manages requirements traceability through design and delivery alignment to business case

- Utilises financial skills to develop a high level business case, considering investment and high level benefits - Target - Effectively manage operational risks and internal controls

- Manages the change implementation activities, including business readiness assessment (i.e. avoiding multiple change clashes), implementation pilot (including approach and checklists) and - Measure - Number of outstanding risks not mitigated to plan actual implementation (including reporting status and issues) - Target - Effectively deliver

- Manages the change audience through the commitment curve with communications, training and development change in line with BTF and Agile methodologies, leveraging best practice to achieve excellence in

- Supports reengineering of processes, where process is one of the many parts of the change, and provides detailed guidance on execution process design (considering risk, end-to-end and cost) - Measure - deliverables and steps

- Supports the programme management with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provides accurate estimates for handling new requirements, design changes and scope - Target - Ensure the change is rolled out with minimum disruption, that the change realises benefits and sticks

- Supports project or programme resourcing activities - Measure - Rollout progress against plan, number of failed site

- Allocates tasks and objectives to other analysts on a project or programme deployments / deployment issues, adoption rates, change audience feedback etc.

- Target - Minimise high risk audit points

- Measure - Evidence of awareness and mitigation of identified audit points

Capability and People Development

- Promotes pace and energy within the team and leads by example - Target - Manage and develop our

- Understands differences between people as an opportunity to learn from varied viewpoints people effectively in order to drive higher performance, manage underperformance and achieve

- Gains a clear understanding of others- point of view by listening, asking clarifying questions and reflecting back; encourages and facilitates open and honest debate with tact and integrity, even departmental performance differentiation where sensitive issues are involved - Measure - Quarterly pulse survey

Target - Build networks with key

- Supports others design efforts where they have relevant experience and operates in a collaborative manner stakeholders, creating an ability to execute at pace with minimum

- Organises team engagement and motivation initiatives (e.g. conflict learning and development opportunities, team networking events etc.) - Measure - Business and Delivery partner feedback

- Builds professional relationships and networks with people in or outside the team as part of day-to-day work - Target - Transformation team valued by all partners, with

- Seeks opportunities to work collaboratively across boundaries (e.g. with different teams, geographies, cultures etc.) behaviours and capabilities recognized globally as - best in

INTERNAL Business Analyst 

GLOBAL ROLE PROFILE TEMPLATE

- Manages a team and the performance of individuals against performance objectives and project or programme plan class .

- Measure - Business and Delivery partner feedback

Major Challenges (The challenges inherent in the role that require a continual test of the role holder's abilities)

- Content heavy role - Business Analysts must demonstrate strong business knowledge and sound business sense, and stay abreast of the industry, business-wise and technology-wise.

- Stakeholder complexity - Business Analysts will often need gather requirements and agree designs across business stakeholders, dealing with different interests and resolving disagreements and conflicts, and sometimes needing to challenge poor requirements and design decisions. They will often attend and lead these meetings or workshops with no Global Transformation supervision.

- Multi-disciplinary - Business Analysts need to be able to shape business requirements and solution designs that encompass all aspects of the delivery (customer, people, process, policy, technology - system, data, infrastructure, etc). Often Business Analysts will work across multiple projects at the same time.

Role Context (The environment and operating conditions of the role including the extent of guidance and authority)

The vision statement for Transformation is - To be the Group's primary change partner, support the implementation of the Group Strategy and make change a source of sustainable competitive advantage for. The job is a major point of contact with the business and IT. The jobholder works independently and has a high level of flexibility to consult with the business at all levels. They will need to have the ability to work closely with and build good relationships with IT, Operations, and with other delivery partners and Global Functions. The jobholder is expected to successfully engage in multiple initiatives simultaneously, taking a lead analyst role in larger projects, directing all analyst activity.

Management of Risk (Operational Risk / FIM requirements)

The job holder will also continually reassess the operational risks and likelihood of operational risk occurring. This will be achieved by reviewing risks associated with the role and inherent in the business, taking account of changing global economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new processes. Effective and timely remedial action should be evidenced. Group Programmes and regional/local programmes/projects must be managed in accordance with the Group Controls Framework and with relevant FIMs. Solutions must comply with applicable legal and regulatory requirements - albeit that inherent in the role is the requirement to challenge our interpretation of these requirements to ensure that we take a commercial approach to their implementation.

INTERNAL Business Analyst 

GLOBAL ROLE PROFILE TEMPLATE

Observation of Internal Controls (Compliance Policy / FIM requirements)

The jobholder will adopt the Group Compliance Policy by escalating any identified compliance risk in liaison with, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term - compliance- embraces all relevant financial services laws, rules and codes with which the business has to comply.

Business Analysts adhere to the Transformation standard tools and methodologies such as BTF and Agile:

Role Dimensions (e.g. balance sheet size, lending/expenditure limits, size/volume of transactions, budget)

The value of this role should not be measured by the size of the team, but by the impact the team is expected to deliver within the programme or project.

Headcount reporting to this role Direct: 0-8 Indirect: 0 Total: 0-8

INTERNAL Business Analyst 

GLOBAL ROLE PROFILE TEMPLATE

INTERNAL Business Analyst