Manager/Senior Associate - Change Management - Global Business Services

Job Description: Change Manager

The role will be responsible for driving various change management initiatives related to large transformation programs being run with in an organization. The ideal candidate would have worked for 6-10 years in a (GBS) Global Business Services (either in-house captives or third-party service providers) environment to drive change management in the client organization. He or she should have worked with global stakeholders in various geographies like US, Europe etc., possess excellent communication skills and an ability to work with a diverse group of stakeholders to spearhead change and communication initiatives. Familiarity with offshore operations and an understanding of the nuances of a GBS set-up would be important to be successful in this role.

Key Responsibilities:

1. Change Management Strategy

- Conduct impact assessments to determine the scope and scale of change, identifying potential risks and resistance areas.

- Ensuring that the centrally defined change & communications approach and tools are applied appropriately across the project and/or are modified as appropriate in agreement with the GCC Change & Communications Lead.

2. Stakeholder Engagement

- Identify and engage key stakeholders, ensuring they are informed, involved, and supportive of the change initiatives.

- Facilitate effective communication channels to keep stakeholders updated on progress and changes.

3. Communication Planning

- Create and manage communication plans that effectively convey the purpose, benefits, and details of the change.

- Ensure communication is timely, clear, and tailored to different audience groups.

4. Training and Support

- Design and deliver training programs to equip employees with the necessary skills and knowledge to adopt the change.

- Provide ongoing support and resources to address any concerns or challenges that arise during the transition.

5. Resistance Management

- Develop strategies to identify, understand, and manage resistance to change.

- Implement mechanisms to monitor and address resistance throughout the change process.

6. Change Impact and Readiness Assessments

- Conduct regular assessments to gauge the organization's readiness for change and the impact of change initiatives.

- Use data and feedback to adjust strategies and ensure successful adoption.

7. Performance Reporting

- Define and track key performance indicators (KPIs) to measure the effectiveness of change initiatives.

- Provide regular reports to leadership on progress, outcomes, and areas for improvement.

Qualifications:

- MBA from a reputed institute.

- Experience: Minimum of 6-8 years of post-education experience in change management, organizational development, or a related role.

- Certifications: Certifications such as Prosci Change Management Certification, Certified Change Management Professional (CCMP), or similar are advantageous.

Skills and Competencies:

- Strong Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly.

- Stakeholder management : Ability to work with senior leaders

- Leadership: Proven leadership skills with the ability to influence and guide others through change.

- Analytical Thinking: Strong analytical and problem-solving skills to assess impacts and devise effective strategies.

- Project Management: Ability to manage multiple projects simultaneously, ensuring timely and effective implementation.

- Adaptability: Flexibility and adaptability to navigate and manage change in a dynamic environment.

- MS Office: High level of proficiency on the MS office suite (excel, power point etc.) is a must.