Manager - Seller Relationship Management - eCommerce - IIM/XLRI/FMS/MDI

Company: One of the top eCommerce company

Position Manager - Seller Relationship Management

Reports to Sr. Manager - Seller Relationship Management

Experience : Should be from E-Commerce or Retail Background. Tier 1 colleges.

Overview of the Role -

- Develop deep and long standing relationship with the sellers - to drive relationships from the strategic to the tactical

- Grow Seller sales in line with Category objectives.

- Have an in depth knowledge of competition and ability to influence the market

- Identify opportunities and levers to increase category sales.

- Ensure seller participation in all the activities that are targeted towards them

- Improve target realization through key account management

- Develop strong rapport with external customers - primarily sellers & partners

- Manage day to day activities of the RE team assigned to him

- Drive the team to achieve desired results by coordinating with the category team effectively and driving the metrics that would be derived basis the understanding with the category team.

- Actively contribute and lead process level improvement ideas to provide enhanced service experience for Sellers

- Monitor and drive seller performance through collaboration with the Business Intelligence team or Internal Analytics

- Ensure all processes within the team are followed as per the SOP

- Periodically audit calls & emails to identify gaps & coach team members

- Drive seller centric culture within the team and walk the talk

- Escalate unresolved issues to the correct teams and follow up till closure

- Own, Plan & Conduct Performance reviews & appraisals for the team

- Actively engage in R&R for the team and drive employee motivation

- All other duties as assigned

Size of responsibility:

- Financial Revenue Generation and seller growth

- Non - Financial Co-ordination with various teams, Performance Management, Seller and partner Management, Collaboration skills, Strategic Initiatives

Operating Network

Internal Marketplace, Retail, CS, Catalogue

Knowledge & Skills

Knowledge Co-ordination with various teams, Performance Management, Seller and partner Management, Collaboration skills, Strategic Initiatives

Skills Ability to lead and motivate a team of about 20 REs. Act as a Subject Matter Expert for all Category issues. Work with different teams to resolve issues within timelines.

Role Dimensions

Impact Focus Able to see logic in arguments, back any argument with data, ability to identify problem areas and recommend solutions, able to analyse root causes for issues,Ability to get things done through the team, prioritization and delegation of responsibilities, act as a mentor, develop process skills in the team, maintain composure in demanding situations, maintain cordial working environment for the team, motivate the team, drive for results

Customer Obsession Manage working relationships with different teams, maintain timely and appropriate communication with all stakeholders, end to end closure of any open items

Effective Communication Ability to communicate in different situations, clarity of thoughts, ability to effectively communicate with different people