Manager - Seller Relationship Management - eCommerce

Immediate opening with a leading eCommerce company!

Position : Manager -Seller Relationship Management

Location : Bangalore

Role Summary : Looking for result driven individuals with experience into hardcore operations, planning people management skills.

Job Description :

- Deliver & Maintain high seller experience at all times

- Manage day to day activities of the process

- Drive the team to achieve desired results

- Work with internal teams to resolve all seller issues within defined timelines

- Manage and drive staffing plans with the Service Planning team

- Actively contribute and lead process level improvement ideas to provide enhanced seller experience

- Act as point of escalation for sellers & internal customers

- Build action plans based on opportunity areas

- Motivate team members to perform to the best of their abilities

- Monitor and drive seller performance through collaboration with the Intelligence team

- Ensure all processes within the team are followed as per the SOP

- Periodically audit calls & emails to identify gaps & coach team members

- Drive seller centric culture within the team and walk the talk

- Plan, schedule and ensure consultant availability to handle volumes with desired service levels

- Build Company's Seller Support as the best support team across all Marketplace for sellers

- Escalate unresolved issues to the correct teams and follow up till closure

- Own, Plan & Conduct Performance reviews & appraisals for the team & team leads

- Actively engage in R&R for the team and drive employee motivation

- All other duties as assigned.

Desired Skills & Experience :

- Should be analytical & process oriented.

- Should have excellent written & verbal communication skills.

- Analytical bend, understand data, identify trends and infer action plans.