Manager - Sales Training - BFSI

Job Summary: The Training Manager (Sales) is responsible for designing, delivering, and managing training programs to enhance the Sales skills, and process knowledge of Sales Managers (SMs) operating in the field. This role involves extensive fieldwork to provide hands-on coaching and support for SMs, ensuring they meet performance targets and deliver exceptional customer service.

Location: Gurugram primarily, though the position shall entail travel to other branches.

Key Responsibilities:

1. Training Program Development:

- Design and develop comprehensive training programs for Sales Field Force.

- Create modules focusing on Product knowledge, Sales Process knowledge and Sales techniques.

2. Field Coaching:

- Conduct site-visits with SMs.

- Provide on-the-job coaching and support to enhance their sales skills and address specific challenges.

3. Product and Process Knowledge Enhancement:

- Ensure SMs have in-depth knowledge of products and offerings.

- Conduct regular sessions to update SMs on new products and industry trends.

4. Sales Skills and Techniques:

- Train SMs on effective sales techniques, objection handling, and closing strategies.

- Provide continuous feedback to improve individual and team performance.

5. Performance Monitoring:

- Track and analyze individual sales performance to identify areas for improvement.

- Implement targeted training interventions to facilitate sales closures by SMs as also the new joiners against their respective sales targets.

- Adjust training strategies based on feedback and performance metrics.

6. Collaboration with Stakeholders:

- Work closely with sales managers, marketing teams, and other stakeholders to align training with business goals.

- Gather feedback from the field to improve training effectiveness.