Posted By
Posted in
Sales & Marketing
Job Code
1306306
Manager Training- Agency
Job Description:
Position Manager - Training No. Of Position TBC
Department Training Function Training
Reporting to Regional Head - Training Band 4
KEY RESPONSIBILITIES:
- Conduct training modules for Advisor, elite ADM & elite circle head
- Conducting induction and on-boarding training programs
- Training on selling skills
- Training on all MLI Insurance products and processes
- Training on all MLI Digital tools and Assets
- All other training programs as outlined in the Advisor and ADM learning journey
- Conducting GID's and IID's
- Conducting PRP and FOD as and when required
- Conducting training in blended delivery format
- Delivering training in accordance with the learning journey design and blended delivery format - classroom training and/or virtual trainings
- Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions
Administrative:
- Manager-trainer to drive adoption of the digital learning platform across all roles
- Responsible for driving digital assessments amongst Advisors and ADMs
- Responsible for driving self-learning among Advisors and ADMs
- Responsible for calendarizing and effectively planning all training sessions with the OH / OHs
- Responsible for delivering all training adhering to the training calendar designed
- Responsible for driving business performance of all learners
- Responsible to drive attendance to all training sessions
- Responsible to capture attendance in TMS/ELM within the stipulated time defined
- Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office
- Responsible to plan travel for training sessions in various locations as required
- Look after training logistics
- Schedule training sessions
- Ensure wider participation of advisors in programs
- Monitor progress of advisors on a continuous basis
- Seek regular feedback from advisors, Sales Managers, Partner and Managing Partner
- Ensure that advisors follow moral and ethical standards when dealing with clients
- Monitor Advisor development
- Update training material
- Review present training material
- Scan environment
- Incorporate feedback from Advisors, Customers, SMs, Ps, MPs
- Ensure that the advisors get updated and continuous information on MLI products
- Facilitate self- development of advisors
MEASURE OF SUCCESS:
- Participant feedback
- Number of days of training
- Customer survey rating
- Pass percentage of advisors
- Digital adoption / adoption of digital learning platform
- Pass percentage of Advisors in IRDA exams
- Attendance of Advisors and employees in training sessions
- Activating advisors month-on-month against the target
- Compliance on IRDA requirements
- Monthly Achievement against the target for the advisors across multiple performance parameters for advisors and AADM
- Reduction in training cost
- Awareness level of advisors on competition
DESIRED QUALIFICATIONS AND EXPERIENCE:
a. Graduate/PG in any discipline
b. At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus
KNOWLEDGE / SKILLS / ABILITIES:
Competency Level:
- Result Orientation 5
- Working With & Through Others 4
- Innovation 5
- Customer Centricity 4
- Technical Expertise 4
- Business Acumen 4
- Impact & Influence 4
- Communication 4
- Role Modelling Core Values 4
- Strategic Planning & Execution 4
- Learning ability
- Logical thinking
- Must be able to motivate Advisors
- Should be self motivated, self starter
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Posted By
Posted in
Sales & Marketing
Job Code
1306306