Manager - Sales Operations - Product & Manufacturing

The Sales Operations Manager serves as a liaison between sales & internal functions, leads customer service team, supply chain and customer quality for B2B business, provides forecasts and analytics.

Key Tasks :

Sales Effectiveness :

- Will be the liaison between the sales teams and internal functions and help foster a customer focused and fast response culture within the organization to reduce inter-function friction by using LEAN methodologies.

- Interface between sales and Other Cross functional team to represent Sales' needs.

- Tool integration: Define standard, align and reduce reporting tools and processes, recommends revisions to existing reports.

- Conduct periodic customer survey to capture VOC.

Metrics & Dashboards :

- Deploy Sales Forecasting, Annual Budget Creation, S&OP FC and accuracy maintenance

- Provides analytics that help to identify areas for improvement and opportunities for further growth (Opportunity-Pipeline-Phase-Analysis, win/loss reasons, -ratio, cycle times)

- Develop metrics as leading indicators for future strategies, such as TAM Mapping for targeted Industries, Focus Application Mappings

Back End Sales Management :

- Central point of contact for all daily operational requirements from inquiry and pre orders needs through all post order activities.

- Responsible for Delivery Management - On-going Backlog management and forecast monitoring.

- Responsible for Billing Management - Quote follow up and proactive billing management process.

- Responsible to manage supply chain for all third party sales for India customers by ensuring robust demand & supply coordination between local sales team and global planners through forecasting and material planning process.

- Responsible for customer complaints handling and resolution for all third party sales for India Customers

Key Goals & Objectives/Measurements :

- Booking Pipeline/Funnel

- Achieve Revenue Target

- Net Promoter Score

- Increase funnel through SFDC

- Delivery and Quality targets