Manager - Sales Operations - BFSI

Roles & Responsibilities :

Manager - Sales Operations

- Manage a successful sales support team and ensure that the team consistently meets or exceeds daily sales performance metrics.

- Work with AVP/CBO of Sales to create and maintain a world-class Sales culture, focused on delivering results by providing ongoing coaching and development of sales support staff.

- Work with Sales AM/DMs to motivate and drive the performance of the Sales Team.

- Consistently ensure that business is conducted with integrity at all times and that behavior aligns with CVFS values.

- Serve as the main point of contact for Sales Team and address calls for most general business issues; escalate to AVP of Sales, as appropriate.

- Work closely with AVP of Sales to drive strategy through discussions with Sales Team.

- Analyse performance metrics data and leverage it to effectively coach and develop the Sales ops team.

- Remain knowledgeable of key processes, business initiatives and internal resources in order to assist the teams and recruitment in accomplishing company goals.

- Identify opportunities and weaknesses within territories and make proposals to create value and increase operational efficiency.

- Work effectively with internal support departments (Risk, Credit, HR,BI) to develop effective sales strategies that promote sales to new and existing customers.

- Continuously research and remain knowledgeable of industry trends and competition.

Responsible for the development and implementation of new processes and procedures for effective and efficient team operations.

Skills :

- Proficient computer skills, MS Excel, GSheets & PPT

- Attention to detail & quick learner

- Good Communication - Verbal & Written

- Able to analyze problems and provide solutions

- Should be able to adapt to the changing and challenging situations

Personal :

- Prior experience with Business ops/ call centers in relevant job roles.

- Experience managing Sales Support teams with demonstrated new sales track record.

- Demonstrated leadership, communication and problem solving skills.

- Ability to effectively utilize CRM tools to monitor performance and effectiveness of Business generation.

- Demonstrated ability to evaluate and balance team and individual workloads through effective time management, prioritization, and organizational skills.

- Ability to work effectively in an office-based environment