Manager - Sales

Purpose:

- Increase sales from assigned areas by developing existing customers, acquiring new business and regaining the inactive and stopped customers.

Responsibilities:

- Develop and maintain an effective relationship with the customers

- Gain new customers

- Maintain strong relationship with internal stakeholders

- Identify sales and business development opportunities to gain customers from various segments

- Provide management with regular feedback about competitor's activities

- Coordinate with the CRM team in relation to customers analysis and migration

- Monitor receivables to assist the collection team to ensure customers pay as per Aramex standards when needed

- Ensure KPIs are met (targets, visits, opportunities, number of new accounts

- Ensure privacy and confidentiality of customer data in line with the company data security policies

- Reporting any information that might impact company image, brand or functioning Setting KPIs and conduct annual performance review for direct reports

- Monitor daily performance and visits reports to ensure they are on track and updated accurately and on time in the CRM system

- Assist and guide the team to achieve their targets

- Ensure all direct reports are meeting their sales KPIs (updating visits, updating pipeline, targeting assigned leads on time, etc. )

- Mentor the new members and accompany them in joint visits

- Train new hires on the job or existing staff if needed

- Develop, mentor and coach direct reports

- Identify and propose training needed for direct reports

- Ensure having and developing a successor

- Collaborate when needed with the customer service team to resolve customer requests on time

- Check daily production and share with the team

- Facilitate the flow of information horizontally and vertically

- Increase sales opportunities and maximize the company's revenue

- Analyse customers' problems and find solutions to regain them

- Generate new leads and prospect clients

- Plan sales team visits ( daily / weekly)

- Develop offers and prepare corporate rates

- Visit customers on daily basis

- Distribute the team target as well individual targets

- Monitor overall sales activities, revenue performance, visitations, potential assessment and prospecting

- Promote the use of e-tools

- Grow existing customers and migrate them into higher value tiers

- Cross Sell and Upsell

- Gain new business

- Ensure the integrity and accuracy of data updated in the CRM system

- Create and update regularly a prospect plan to know where to focus to gain new clients

- Ensure having valid customer contracts and ensure they are renewed on time

- Adhere to company HSSE, compliance and sustainability corporate

- Achieve sales targets and productivity KPIs

- Achieve ACP targets where applicable

- Increase the market share and sales revenue (number of customer migrated and number of customers gained)

- Generate sales leads and acquire new customers

- Generate revenue from cross selling and upselling

- Achieve product targets breakdown

- Assist the collection team to resolve