Manager - Risk & Compliance - BPO/ITES

Job Description:

- To oversee and co-ordinate the successful implementation of Compliance & Risk Management activities

- Ensure consistency and standardization of R&C activities.

- Support multiple teams & change requests

- Lead small departmental projects or initiatives that support departmental goals

- Provide timely and accurate reporting to Manager on all key parameters as needed.

- Create an environment of innovation and creativity that leads to continual process and service improvements

- Lead trainings & staff awareness sessions

- Develop service capability by completing audits, giving performance feedback to employees to increase capabilities and quality levels.

- Develop audit checklists, plans, controls & documents for building a strong R&C function.

- To establish fully enabled business operations capable of supporting the clients processes and desired business outcomes. Ensuring that all enablers required are in place, together with their ongoing administration and maintenance. To stabilize new operations and to hand them over to the agreed operational delivery structure.

- To manage the project in a multi-stakeholder environment, ensuring all stakeholders are informed, involved and appropriately supportive of the project.

- To identify and manage risks and issues in his/her business activities and take responsibility for reporting risks in a timely, open and appropriate manner.

- The process is very critical and highly sensitive in Nature.

- To ensure all required controls are implemented, documented and monitored so as to ensure full audit compliance.

- To utilize project team resources, future service delivery resources and other organization resources effectively

- To demonstrate a practical approach to the project in hand and to promote and implement best practices.

- To ensure an effective communication process is in place with line management and team members

- To provide input from a delivery perspective during pre-sales, bid and due-diligence activities.

Desired Profile :

- Graduate or Post graduate, preferably with related professional qualifications.

- Sound Knowledge of MS Office with excellent knowledge of Excel.

- Excellent communication & presentation skills.

- Good understanding of Risk Management (certification would be an advantage)

- Minimum 5 years in a BPO/ITES/Bank or financial services with hands on exposure to risk, compliance, ISO 9001 & 27001 standards or audit. (certification would be an advantage)

- Strong people management and leadership skills

- Ability to "think on your feet" & demonstrate problem solving abilities

- Process improvement experience preferably, Six Sigma exposure

Experience: 8 - 10 yrs