Manager - Revenue Assurance & Fraud Management - Telecom

Roles & Responsibilities:

- Perform the RA controls using the revenue assurance tool and identify leakages.

- Analyze relevant data and produce meaningful reports capturing root cause analysis of the issues identified, magnitude of the issue and the recommended solution for the same.

- Regularly monitor the fraud alarms, identify frauds and execute appropriate action to arrest the fraud.

- Create rules in the fraud management system to generate alarms for potential frauds.

- Identify the potential fraud risks and suggest appropriate controls for the same.

- This role will require interactions with most teams internal to Lebara at management and operational level.

- Role holder will also need to coordinate technical support from the external suppliers of Fraud and RA tools.

- The role holder will analyze and propose process improvements wherever necessary to the line manager for management buy in.

- Validate new product implementations as part of the UAT.

- Validate the invoices received from MNOs.

- Perform dispute reconciliation arising from carrier billing settlement and provide appropriate recommendations.

- Perform proactive payment analysis to identify payment frauds and avoid chargeback losses.

- Work in shifts to provide 24X7 Fraud coverage.

- Work in both Revenue Assurance and Fraud Management activities.

Skills & Expertise:

- Extremely strong professional background in Telecom Domain.

- Good working knowledge of revenue assurance processes within a MVNO/MNO business covering Retail, Wholesale and Interconnect revenue and cost streams and functional areas including but not limited to Switch, IN, Mediation, Rating and Billing, Suspense, Top-up and Opt-in and distributor commissions.

- Fraud Management working knowledge is an added advantage. Should be open to learn fraud scenarios/techniques and work in FM activities.

- Excellent data analytics and data manipulation/visualization skills. Experience of using MS SQL desirable as this the primary analytical software used by the wider team.

- Able to manipulate big data, interpret complex results and distil salient information to stakeholders of different levels.

- Accurately and clearly articulates concepts to internal and external stakeholders.

- Ability to plan and prioritizing own work without prompting and that of other team members to ensure material issues are dealt with on a timely basis.

- Strong cross-functional influencing skills, able to build and maintain effective relationships with key internal and external stakeholders within a rapidly evolving business environment.

- Strong written, verbal communication and presentation skills.