Manager - Regional Operations & Customer Service - FMCG

We have an opening for Manager- Regional Operations & Customer Service Position with a leading Multinational FMCG.

Location- Delhi

The role is responsible for managing Customer Service and Logistics Operations of the Region

CORE JOB RESPONSIBILITIES

- CFA & Transport Management

- Manage the CFA operation of the Region

- Ensure statutory compliance at CFAs

- Responsible for infrastructure upgradation of CFAs in line with a business need

- Ensure compliance on distribution & quality SOPs

- Source transporters for secondary distribution

- Process payments of CFAs and transporters

- Identify and drive M&P initiatives and service level improvement opportunities

- Stock Management

- Ensure stock replenishment at CFA as per forecast by coordinating with Distribution Planning Manager

- Monitor FEFO & stock freshness at CFAs

- Ensure timely disposal of market return damages & expiries

- Experience in Supply Chain & Logistics Experience

- Handling CFA / Warehouse / Customer Service / Sales Commercial Operations