Manager - Recruitment - BPO/KPO/RPO

Recruitment Manager (BPO/KPO/RPO)

- You will oversee the delivery of candidates to meet the recruiting demand based on the Recruiting Plan.

- The role supervises recruiting capabilities and oversees the recruiting process for either a large or many Operating Unit(s), Capability Group(s), Workforce(s) or Country(ies) with a large recruiting demand plan.

- The Manager will lead a team of 10+ Recruiting professionals.

- Responsible for hiring for both volume hiring & niche segments.

Key Responsibilities:

Strategic:

- Define and set the strategy for meeting recruiting demand for a small/medium, complex part of the organization (e.g. a small to medium-sized client group, operating unit, capability group, country) in coordination with the GU Recruiting-AP or Senior Manager and ensure that it is in line with the company's business strategy

- Assist in the creation of and provide input to the Recruiting Plan

- Help hiring processes are effective, and recommend process improvements

- Collaborate with key leadership on profile development and assist in supply and demand planning to meet overall business objectives

- Provide external marketplace intelligence/industry trend analyses to the GU Recruiting AP/Sr. Manager, the recruiting team and stakeholder group

- Monitor external competitor analyses and recommend adjustments to recruiting strategies and processes as needed

- Accountable for consistency of messages

- Monitor the company's image in the marketplace

- Define and customize selling messages delivered to applicants

- Develop market compensation strategies

- Influence decisions made affecting recruiting organization

- Participate in strategic projects/initiatives impacting the Recruiting, HR or GS Organization

Operational:

- Develop expert knowledge of recruiting demands and skills profiles

- Oversee team to execute Recruiting Plan and meet targets

- Responsible for coordinating a large recruiting pipeline and meeting recruiting targets

- Act as a main point of contact with external vendors/agencies; participate in contract negotiations and management

- Collaborate with recruiting and sourcing experts to gain a thorough understanding of the resource planning process and recruiting demand, marketing messages and best practices

- Provide external marketplace information to recruiting team and business organizations

- Gather, evaluate and report external competitor intelligence

- Screen applications and select candidates

- Coordinate and conduct interviews

- Supervise recruiting events and sourcing activities

- Oversee contract management and post offer management

- Act as single point of contact for designated candidates for all recruiting related questions and concerns

- Responsible for Channel/Source Management

- Oversee referral process of applicants

- Ensure update of recruiting database and tools

- Oversee completeness of recruit files

- Conduct and distribute reports on a regular basis and special reports on request, identify issues and recommend actions

Supervision:

- Supervise a small to medium team of recruiters and delegate work appropriately

- Responsible for the career development of team members (training, supervision, evaluation, promotion recommendations)

- Facilitate team work and process integration across the recruiting team

Cooperation and Communication:

- Serve as a main point of contact for stakeholder group (e.g. Operating Group, Capability Group, Client Group, Geography Leadership) to understand their business objectives and fulfill recruiting demand

- Frequent interaction and manage relationships with stakeholder group

- Communicate recruiting strategy, policies and procedures to team

- Deliver key marketing messages to recruiting team to ensure selling messages are integrated into the recruiting process

- Facilitate cross-team flow of information on tools and processes

Relationships:

- Reports to: AGM

- Supervises: 8-10 Recruiters and/or Channel Management and/or Operations personnel

- External Relationships: Channels/Sources (Universities, Search Firms, Internet Job Boards, Company Alumni, etc.), Recruiting and/or HR Organizations

Qualification And Experience:

i. 10-15 years of experience in BPO / KPO hiring for both volume hiring & niche segments.

ii. Strong understanding of the company business objectives and organizational structure

iii. Strong understanding of the company position in the market place

iv. Very strong/deep understanding of recruiting/sourcing processes and organization, systems and tools

v. Deep understanding of recruiting profiles

vi. Very strong understanding of recruiting processes and procedures

vii. Deep screening and assessing interviewing skills

viii. Understanding of recruiting resource and marketing plan

ix. Understanding of GU specific issues and cultural issues

x. Deep knowledge of one or more specific workforces, operating groups, or capability groups

Understanding of recruiting performance measurement and target metrics

xi. Strong understanding of and skills in pipeline management and yield analysis

xii. Solid understanding of the external marketplace and industry trends

xiii. Understanding of selling messages for each workforce in the organization

xiv. Data analysis experience

xv. Solid analytical skills and problem solving skills

xvi. Negotiation and relationship management skills

xvii. Strong team player

xviii. Very good leadership and coaching skills

xix. Strong communication and interpersonal skills

Remuneration:

An outstanding remuneration package that rewards professionalism and diligence will be on offer for the successful applicant as well as a well defined career path. An excellent package will be on offer for the right candidate, including an above industry base salary for the right person as well as the most complete employee benefit scheme. Don't miss out on this opportunity to join the market leader

Contact Person Name, Address & Nos.:

RAJAN
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