Manager - Quality - Telecom

This is a strategical quality role reporting to vertical head with an MNC Telecom.

The applicant should have below mentioned experience.

Mandatory knowledge of Telecom Customer Operations industry

Knowledge of NPS and other key KPIs for an Inbound Contact Center (voice, webchat and Back Office)

Lean six sigma BB certification from reputed organization/institute

Knowledge of quality standards (ISO, CMMI, COPC etc.)

Up to 15 years of total work experience with at least 9/10 years of relevant work experience

Must have managed quality for a large and complex operation (at least 1000+)

Must have mentored at least 6-8 BB/GB projects

Must have experience leading or supporting at least 1 program for quality certification for the business