Manager - Quality - Supply Chain Operations Team - eCommerce

Flipkart is looking for a motivated individual for the profile of Quality Manager for its India Supply chain operations team.

The Manager - Business Quality will be responsible for the strategy, quality, coordination and productivity of the Business Audit team in Bangalore and will own a variety of function wide goals on process improvements, innovation & automation.

- The job involves ensuring operational rigor and designing high business impact processes.

- He/she will be point of contact to the retail/3P teams of  worldwide and must therefore be comfortable and confident liaising with remote teams and senior leaders.

- The role involves influencing peers and stakeholders in other functions to achieve the operational and business goals assigned.

- The successful candidate should have the ability to work at all levels of detail to accomplish team/organization goals.

- He or she will identify individual strengths of team members and contribute to talent advancement.

- The ideal candidate actively seeks to understand  core business values and initiatives, and translates those into everyday practices.

- Determining, negotiating and agreeing on in-house quality procedures, standards and specifications

- Assessing customer requirements and ensuring that these are met

- Setting customer service standards

- Specifying quality requirements of raw materials with suppliers

- Investigating and setting standards for quality and health and safety

- Working with operating staff to establish procedures, standards, systems and procedures

- Writing management and technical reports and customers- charters.

Basic Qualifications

- Graduate/PG degree

- Exposure to working with technology teams and solving operational issues using technology.

- Complex problem solving

- Experience of using quality tools - Lean, Six Sigma 

- Exposure to SQL and R

- Lean, Six Sigma or Process Excellence Certification