Manager - Quality/Process Excellence - Six Sigma/Green Belt - BPO/ITeS

Role : Manager - Quality, Certified Six Sigma Green Belt ( BPO / ITeS / Captive Setup)

Location : Mumbai

- Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership

- Lead and Implement business process management system for new clients

- Drive and Track Quality DNA - training, testing & certification, lead any other analytics and productivity initiatives that come up

- Implementing Business Process Management Systems (BPMS) for newly Transitioned processes

- Coaching and Mentoring Process Owners and Team Members in DMAIC and Lean

- The role provides an opportunity to lead initiatives providing exposure to senior stakeholders Internal and External.

Job Description :

- Formulate strategies in order to meet the business requirements, customer deliverable's as well as ensuring the departmental performance against goals.

- Facilitate the teams to meet and improve on budget, cost, volume and efficiency targets (KPI's) in line with the business objectives.

- Define & implement the quality standards, processes & plans for various operations.

- Conduct audit's and prepare comprehensive reports with suggestions for improvements.

- Conduct investigation on discrepancies, errors, complaints, failures and adverse events requiring documented review and action .

- Analyze severity and effect of a defect and provide recommendations.

- Monitor process through process capability study.

- Mistake proofing of process through process/product design change recommendations.

- Strong Knowledge in measurement methods.

- Identify new supplier's & focus on their development through trainings.

- Improvement Projects - Six Sigma Green Belt

Desired Profile :

- Graduate / PG with 6+yrs of experience & Green Belt Certified

- Strong Process Knowledge & Process Documentation.

- Strong analytical skills & Co-ordination

- Data Analysis & Problem Solving

- Man Management

- Team Management & People Handling Ability

- Mentoring & Coaching

- Conflict Management

- Certified Six Sigma Green Belt from a reputed institute.