Manager - Quality - BPO

Manager - Quality(Pex)

Experience:

- 6-7 years of relevant experience

- 8-11 years of overall experience

Preferred skills:

- Strong knowledge of Quality principles and techniques

- Needs to have worked in a Third party environment & have good stakeholder management

- Certification in ISO, PMP or other quality practices will be an added advantage

- Strong Communication & presentation skills

- Should have worked in F&A (P2P, R2R or O2C)

Roles & Responsibilities:

Drive Improvement projects on processes to improve:

- Productivity

- Quality

- SLA

- Revenue

- Other metrics basis the requirement/opportunity

- Interact with client/internal stakeholders to drive & influence improvement objectives

- Lead global projects in Operational Excellence

- Drives the OE program for a client/clients in a site/across sites

- Acts as a mentor to Six Sigma & lean projects and drive it in Operations

Mandatory Requirements:

- Min 6 years of relevant experience in Operational Excellence

- Six Sigma Black belt trained/certified with good knowledge of Lean practices

- Should have executed atleast5-6 GB/BB or Lean projects and mentored 1-2 GB/BB projects

- Willingness to work in shifts

Angeline
HR Consultant
09822524763
GPS